On Arrival at UCDVH

Please bring your dog on a lead; your cat in a basket or cage
If your animal has not been seen at the UCDVH before, please come a few minutes early to allow time for a case file to be made up
If your animal is likely to be having blood tests or a general anaesthetic, please do not feed it anything other than water on the day of the treatment
On arrival, you should report to the UCDVH Reception
During the consultation, a detailed history of your pet's illness will be taken, and then your pet will be examined. Please feel free during the consultation to ask any questions and discuss any worries that you might have
Your pet should be fasted before an appointment unless they are less than 12 weeks of age, diabetic or suffering from any other condition affecting blood glucose levels. If uncertain please consult your vet. Water is allowed at all times
Please report to the Reception desk and ask for a Parking Permit to display in your car before bringing your pet into the Hospital. Please note that the Hospital Car Park is in a clamping area that is not under our control and cars parked without the correct permit will be clamped
You will be asked for your insurance policy (if applicable) and to complete a claim form
UCD final year veterinary students will be involved in your pet’s care. They will greet you in Reception and go through some preliminary questions before you are seen by a clinician
On completion of your consultation, you will be asked to return with a copy of the Consent Form to the Accounts desk where your visit will be completed
If your pet is hospitalised, the Nurse Co-ordinator will keep you up-to-date on your pet’s condition and treatment on a daily basis. Please check your phone for messages if you have missed a call from us
The Nurse Co-ordinator will also call you to confirm a discharge time
The UCDVH is an extremely busy working Hospital and therefore we would ask you not to call us unless specifically asked to do so