Cleaning Services
To provide a clean and healthy environment for the University community and enhance the appearance of the University.
Service Introduction
Estate Services is responsible for the provision of Cleaning Services to buildings under its remit within the University. “This service is contracted out to an external service provider who is responsible for the provision of a consistently safe, courteous, efficient, reliable and effective cleaning service.
To ensure that this service is carried out to the agreed level, Estate Services relies on a blend of physical inspections, audits of the different area types across University buildings and feedback from building users.
The core cleaning of most University buildings is carried out Monday to Friday between 06:00 and 10:00.
Cleaning throughout the day focuses primarily on the cleaning of high footfall toilet areas, circulation space and responding to emergency requests.
Service Level Overview
Cleaning in UCD is done through service level agreements that focus in prioroties. Those areas of maximum circulation and use are given a higher priority. Below there is a table that summarises the different levels of cleaning and frecuency according to their priority. For those interested in reviewing further the service level agreements, there are a links to each one of the deifferent levels following the table.
| Priority Level | High level | Medium Level | Low Level | |
|---|---|---|---|---|
| Description | Customer visibility, high traffic, Strong satisfaction, Clean as a priority | High visibility, regular transient traffic, Clean working space | Limited visibility, Local traffic, comfortable environment | Low visibility, little or no traffic, Service environment with tidy outlook |
| Cleaning Frequency | Daily Clean + Janitorial cleaner presence/checks | Daily Clean + Janitorial cleaner response to requests | Fortnightly + Janitorial response to emergency requests | Monthly/As requested |
| Rubbish removal frequency | Daily + cleaner checks/removal | Daily + cleaner response | Bi-weekly | As requested |
| Space Categories & Link to Expected Input/Output | Entrance Areas: Internal & External | Laboratories | Offices | Building Core |
| Lecture Theatres / Classrooms | School Seminar Rooms / Classrooms (low usage) | General internal Stairwells | Service Closets | |
| Washroom Facilities | Medium Traffic Public/Common Areas | Office support rooms | Storage | |
| Open Access Computer Rooms | General Stairways | Copy rooms | Emergency Stairwells | |
| High Traffic Public / Common Areas | Recreation/ Break out Areas | Stationery rooms | Receiving Dock Areas | |
| Main Stairways | Kitchen / Tea Stations | General Storage areas (low usage) | ||
| Elevators | Store and service areas | |||
| Escalators | ||||
| Public access Offices. E.g. Programme Offices |
Explore Service Levels
Additional Cleaning Requests
Special or additional cleaning requests beyond the scope of the service level contracted can be arranged by contacting Estate Services at ((opens in a new window)estates@ucd.ie).
Examples of situations which may result in additional costs include:
- Deep cleaning
- Events
- Areas under/following renovation
- General building works
- Increase in the frequency of cleaning beyond the service level outlined above
Further Support
Members of the University community are actively encouraged to notify Estate Services if they find any areas are not in keeping with the service level outlined in the service level overview.
Please email us at (opens in a new window)estates@ucd.ie