Building Relationships

Who is this course for?

This course is for all staff who would like to develop the skills and confidence to have the conversation they most dread – online or face to face.

At the end of this programme, participants will be able to: 

• Actively participate and speak up in critical conversations in a confident and assertive way (on the phone, in small or large groups, in formal or informal settings, face to face or online) 
• Assess other parties better in a conversation and present their case in a way that is more likely to appeal to them
• Know when to speak up and when to keep quiet
• Gain the confidence to prepare and make their case in the presence of more senior people and with those who challenge them with difficult questions
• Know when and how to “Say No!”

How long is this course?

The course duration is 7 hours (2 x 3 hour workshops over 2 weeks plus 1 hour Action Learning Set, online, 1 month later)

What topics will be covered?

• Critical Conversations - what are they and what makes them critical? 
• Our reactions to critical conversations 
• Controlling yourself 
• Stages of a conversation 
• What makes an effective conversation? 
• Dynamics and politics 
• Controlling your input and your material - preparation and the 4Fs Model 
• Structure of your point, your demonstration, your presentation
• Handling those challenging situations and dealing with questions
• Getting yourself heard and controlling the discussion
• Saying “No”
• Having the conversation online
• Putting it into practice with scripted role plays – your own real-life situations

Do I need to prepare anything before or after the session? 

Pre work will include: 

• Complete the response to conflict questionnaire 
• Complete the assertiveness questionnaire 
• Read the articles provided on managing conflict

Post course work will include: 

• Completing actions committed to in personal action plan 
• Participants can if they wish request the support of a trusted ‘accountability buddy’ to support them in the execution of their action plan 
• We advise participants to complete a reflective learning journal following the workshop, focusing on conflict situations, what they learned from the experience and actions for the future.
• Updating of actions and impact on digital whiteboard before action learning set 
• A one-hour, online, action learning set will be facilitated two months after the programme to share experiences and learnings with one another and problem solve as needed.

Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. The materials can also be downloaded locally.

Booking:

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff members interested in developing their coaching skills. The aim of the course is to facilitate the development of the skills and mindset required to hold quality, focused and productive coaching conversations that result in greater clarity and direction for others. The mindset and skills can be used one to one, in a group, with colleagues, reports and stakeholders alike.

By the end of this one-day programme you will leave with a practical tool, which you have practiced and are confident in using, which:

• Gives laser sharp focus to your team
• Significantly accelerates their performance
• Saves time for you…over time
• Empowers your team to problem solve themselves
• Grows the next level of managers and leaders

In addition, you will have built:

• The capacity to deliver quicker, better and more impactful results through your team and your colleagues at work
• An understanding of the value & impact of coaching
• The motivation, confidence and skills to have impactful coaching conversations at work
• The ability to identify where coaching can be used to improve performance in your team
• The ability to use practical coaching skills with your team in a variety of situations including feedback sessions, development conversations, team and individual meetings and in any situation where you are aiming to increase performance and results.

How long is this course?

The total course duration is 7 hours. This will be delivered over 2 x 3 hour workshops over 2 weeks plus 1 hour Action Learning Set, online, approx. 1 month later

What topics will be covered?

The specific skills focused on in the programme are: 

• Questioning
• Listening
• Empathy
• Directness
• Being non judgmental
• Patience
• Presence
• Coaching – what it is and what it is not
• Key elements of the coaching relationship

Pre work will include: 

1. Watch a custom designed short video introducing the programme
2. Learn about the difference between coaching, mentoring, training, and managing as well as what coaching is and what it is not 
3. Set your own objectives for attending the programme and enhancing your mindset and skills as a people manager

Post course work will include: 

1. Completing actions committed to in personal action plan 
2. Participants to arrange 2 peer coaching sessions over the following 3 months focused on their development as a people manager and specifically the development of their coaching skills and practice 
3. Updating of actions and impact on digital whiteboard before action learning set 
4. A one-hour, online, action learning set, facilitated by Invisio, 1 month after the programme to share experiences and learnings with one another and problem solve as needed.

Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. The materials can also be downloaded locally

Booking:
For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This course is for all staff members who are considering using mentoring/or have already signed up to engage in a mentoring partnership, as a tool for professional development. 

This course will cover a wide range of issues related to setting up and maintaining a positive, productive mentoring partnership. The aim of the session is to ensure that all mentees know exactly how to maximise the potential that engaging in a mentoring partnership offers.

During the session, learners will look at the role of both the mentee and mentor, explore the key elements of a successful partnership, identify what they are looking for in a mentor, understand how to approach the mentor and effectively lead the partnership.

At the end of the training learners will feel more confident in moving forward into their mentoring partnerships

What topics will be covered?

• Identify what you want from this partnership
• The role of the mentor
• Choosing a mentor
• The responsibilities of the mentee
• Benefits of mentoring partnership
• The mentoring agreement
• Essential communication skills

How long is this course?

This is a 3.5 hour workshop.

Do I need to prepare anything before or after the session?

PRE COURSE WORK:

To gain the maximum benefit from the course each learner should have considered what exactly they are looking for from a mentoring partnership. This will help the mentees be more focussed during the session and make sure they can maximise what they can gain from participating in the workshop.

Learners should also familiarise themselves with the Mentoring at UCD initiative on our Mentoring webpage.

POST COURSE WORK:

Before the course begins each learner will also receive a 3-2-1 Personal Action Plan template.

At the end of the course, the trainer will facilitate a short reflective activity which will allow each learner to use this template to record:

3. Three things they learned/were reminded about during training
4. Two things they want to action based on the session
5. One thing they are going to action this week

Learners will be encouraged to share their entire plan with their supervisor, manager or a co-worker in order to have accountability. We will also provide a guide for UCD managers/supervisors about what was covered during the session, recommended reading list and how the 3-2-1 Action Plans should be used.

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This course is for all staff members who have agreed to be a mentor to a colleague within UCD.

This course will cover a wide range of issues related to setting up and maintaining a positive, productive mentoring partnership. The aim of this session is to ensure that learners know exactly what their role is as a mentor and what is required to ensure that both mentee and mentor maximise the potential that engaging in the mentoring partnership offers.

During the sessions, learners will be clear on exactly what they are aiming for in their own partnerships and be able to identify ways to evaluate their own partnerships once they have set them up. The mentors will know their role in the mentoring agreement in maintaining this type of partnership.

What topics will be covered?

• The role of the mentor
• The responsibilities of the mentee
• Benefits of mentoring partnership
• The mentoring agreement
• Active listening and questioning techniques
• Mentoring styles-which one is right for you?

How long is this course?

This is a 3.5 hour workshop.

Do I need to prepare anything before or after the session?

PRE COURSE WORK

To gain the maximum benefit from the course each learner should have considered the reason they have agreed to be a Mentor, and what potentially they feel they may gain personally from a mentoring partnership.

Learners should also familiarise themselves with the Mentoring at UCD initiative on our Mentoring webpage.

POST COURSE WORK

Before the course begins each learner will also receive a 3-2-1 Personal Action Plan template.

At the end of the course, the trainer will facilitate a short reflective activity which will allow each learner to use this template to record:

3. Three things they learned/were reminded about during training
4. Two things they want to action based on the session
5. One thing they are going to action this week

Learners will be encouraged to share their entire plan with their supervisor, manager or a co-worker in order to have accountability. We will also provide a guide for UCD managers/supervisors about what was covered during the session, recommended reading list and how the 3-2-1 Action Plans should be used.

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This programme is for all staff who would like to develop their strategic influencing skills.

At the end of this programme, participants will be able to: 

• Develop a more strategic approach to leading without authority and influencing as well as demonstrate practical techniques to build influence and impact 
• Understand the essential elements of trust as the foundation of influence & impact, and develop strategies for building trust with others 
• Build their influence & impact through identifying and responding appropriately to stakeholder needs
• Understand differences in others and how to adapt to their communication style 
• Recognise their own style when persuading / influencing others, and demonstrate the right style for the right situation Use techniques to manage in a matrix, with conflicting priorities

How long is this course?

The course duration is 7 hours.

What topics will be covered?

• What’s the goal – are we clear on what we want to achieve?
• Understanding the heuristics of how we think and why we think in a particular way 
• The What and the Why and the Who and the How
• Self-awareness – a strategic approach
• How people respond – positively and negatively to influence tactics 
• Overcoming barriers
• Reading the situation 
• Key interpersonal skills, including strategic listening; questioning techniques; words, tone and body language
• Using storytelling in communications
• Styles of influencing 
• Respecting each other’s value
• Strengths and areas for development 
• Skills practice and personal action plans

Do I need to prepare anything before or after the session? 

Pre work will include: 

• Watch a custom designed short video introducing the programme
• Complete an ‘Influencing Styles; questionnaire and bring the results with you to the programme 
• Come with a current situation important to you where you have to influence and impact without authority. Complete this exercise using the template provided 
• Article: Read the HBR Article: Exerting Influence Without Authority 
• Watch the Robert Cialdini video on influencing tactics

Post course work will include: 

• Completing actions committed to in personal action plan
• Participants are asked to keep a reflective journal detailing situations in which they needed to influence 
• Updating of actions and impact on digital whiteboard before action learning set
• A one-hour, online, action learning set, facilitated by Invisio, 1 month after the programme to share experiences and learnings with one another and problem solve as needed.

Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. The materials can also be downloaded locally.

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This course is for all staff members interested in developing their communication skills. The aim of the programme is to improve the effectiveness of participants as communicators and to provide some techniques and approaches to enable assertive communication. 

On completion of this programme, participants will be able to:

• Adapt and modify their communication style and skills when dealing with others, to get their message across
• Understand their own style when influencing others
• Recognise assertive, aggressive and passive behaviour in self and others
• Have the knowledge to enhance own assertiveness
• Know how to communicate across different mediums especially in the new world online environment

How long is this course?

The course duration is 3.5 hours, followed by a 30-minute action learning set, 1 month following the programme.

What topics will be covered?

• Self-Awareness – the 5 dimensions
• Communications Skills (Barriers to Effective Communication; Key interpersonal skills; Communication across different mediums including online video conference)
• Communication styles – understanding yours and that of others
• Strategies for communication in difficult situations (Assertive communication; Getting your message across)
• Personal action plan

Do I need to prepare anything before or after the session? 

Pre work will include: 

• Complete the online communication style questionnaire 
• Read two short articles: a. How to have difficult conversation b. How to Handle 3 Types of Difficult Conversations 
• Watch the short video on nonverbal communication 
• Optional – but valuable - Think about a situation that you are happy to share with others in small group discussions, where you feel you need to be more effective at getting your message across or  be more assertive.

Post course work will include: 

• Completing actions committed to in personal action plan 
• Maintain a reflective journal for 6 weeks, detailing critical interactions and learning points. 
• Gain feedback from others on their communication skills using a simple online feedback form 
• Updating of actions and impact on digital whiteboard before action learning set 
• A 30 minute, online, action learning set, facilitated by Invisio, 1 month after the programme to share experiences and learnings with one another and problem solve as needed.

Participants on this programme will have access to our online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. The materials can also be downloaded locally.

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Learning path: (opens in a new window)Improve your Teamwork Skills

Collection: (opens in a new window)Building Relationships

Click here for more information on LinkedIn Learning.