UCD IT Services is one of nine support units of the Office of the Registrar, Deputy President and Vice-President for Academic Affairs. We provide all central IT applications, support and infrastructure for staff and students throughout the University and are responsible for the planning and delivery of new IT services and systems.
The unit is led by the Chief Information Officer who is supported by his IT Leadership Group (ITLG). The ITLG consists of the Director of Customer and Academic Services, Director of Enterprise Applications, Head of IT Programme and Risk Management and Director of Infrastructure.
The unit is further broken down into the following core functions:
Customer & Academic Services
The Customer & Academic Services Group is responsible for providing general and specialised IT support services to all users in UCD. The group consists of three strands; Customer Services who provide IT Support for staff and students via the IT Support Hub, Helpdesk and an on campus drop in IT Centre. Educational Technology Services provide a wide range of technologies to assist with teaching and research including the Brightspace virtual learning environment and expertise in developing various types of visual content, and collaborative learning. Research IT provides High Performance Computing through our Sonic HPC, server hosting, web server hosting and virtual servers services for the UCD research community. They also provide advice on data storage, IT security and other aspects of RDM.
The Enterprise Application Group is responsible for implementing and supporting enterprise applications across the university. These include applications supporting services in the areas of teaching & learning, research, financial management, HR management, online services and web publishing. In addition, a range of tools are provided to support communication and collaboration including email, video conferencing, instant messaging, file storage and sharing. The group is also responsible for the provision of business analytics across the organisation to support , operational management, decision making and the development of strategy.
Programme & Risk Management
The Programme and Risk Management Group direct the operations of IT Services and provide a forum for oversight, cooperation, responsibility and direction of IT activities and services in the University.
Specific responsibilities of the group include portfolio management and PMO, enterprise architecture, IT security standards, policy and advice, audit and risk management.
The Infrastructure Group provides maintenance and support for the wired and wireless network infrastructure, maintenance and support of all central servers and storage, Data Centres, and all the underlying hardware and software that provides the platform to run key IT services for the University. The group is also responsible for all telephony services, both mobile and fixed.
In addition, the group also supports the design and implementation of infrastructure for new services and applications, providing the physical capability for the creation of high availability, highly resilient applications and services, physical and virtual/cloud-based hosting, wired and wireless networking, telephony, authentication services, and identity management.
IT Partnership engages with colleges, schools, and units to advise and support customers on best use of UCD's IT services and technologies. To contact IT Partnership please email: ITPartners@ucd.ie.
The UCD IT Support Hub is where you can log a call with our UCD IT Helpdesk team, find an answer in our Knowledge Base of articles, or request an additional service or access.
UCD IT ServicesComputer Centre, University College Dublin, Belfield, Dublin 4, Ireland.
Contact us via the UCD IT Support Hub: www.ucd.ie/ithelp