1. Purpose:
This policy outlines the information technology support available exclusively to members through the Geary Institute. It explains what types of supports are provided and how their provision is managed.
2. Background Information:
The Geary Institute offers members IT support for funded research projects. The objective is to provide IT support for the design and implementation of research projects and the dissemination of research findings.
It does not include support for the core IT services that are provided by UCD centrally such as:
- Brightspace
- Google Apps
- InfoHub
- eProcurement
Support for these services is provided by UCD IT support. A full list of the services provided by UCD IT services may be found at:
https://www.ucd.ie/itservices/ourservices/staff/
This document outlines specific services that are provided by (opens in a new window)Geary Institute to Geary members. Geary IT support adheres to the UCD general IT policies which may be found at: https://www.ucd.ie/itservices/aboutus/policiesguidelines/
3. Accessing Support:
It is important to note that the IT support provided by the Geary Institute is shared with another Institution resulting in support not being available on a full-time basis.
All support requests should be initiated by creating a ticket using the Geary Institute support portal: (opens in a new window)https://gearysupport.bolddesk.com
Useful information on IT in the Geary and helpful links may be found by visiting the Geary IT Knowledge Base: (opens in a new window)https://gearysupport.bolddesk.com/
IT Manager Contact Details: Dr Ian Byrne, Room B011, UCD Geary Institute. Email: (opens in a new window)ian.byrne1@ucd.ie
4. Support Provided:
4.1 Research Project Design:
Gathering IT requirements and designing IT systems and infrastructure. Depending on the scope of the requirements, implementation support may be provided.
4.2 Software and Hardware Procurement:
Support is provided for evaluating and selecting appropriate software packages, recommending hardware specifications and general IT support and troubleshooting.
4.3 Web Space:
Support may be provided for the design, development and maintenance of project web sites
4.4 Workstation Setup
Support is provided for the connection of desktops, laptops to the UCD wired/wireless network. Support is also provided for setting up and accessing the Geary Institute printers where appropriate. More information regarding wired/wireless setup below may be found here:
https://gearysupport.bolddesk.com/kb/article/1/network-access
4.5 Data Acquisition
Where feasible, support may be provided to facilitate data acquisition involving technologies such as third party APIs, web scraping etc.
4.6 IT Infrastructure Implementation
IT support may be provided for the implementation of infrastructure either locally or cloud based. Support can include infrastructure setup and/or ongoing administration.
4.7 Software Development & Systems Integration
Support may be provided for the development of bespoke systems to aid in the delivery of a research project. This may include application development and/or bespoke integration of third party systems. Support for these projects will only be provided on a case by case basis and where resources are available.