In partnership with UCD Estate Services, the UCD telephony service is moving to a new home with IT Services.
IT Services will be delivering a new phone and communications system in 2021. This will be a complete system upgrade with new handsets replacing the existing phone on your desk.
The new system will pave the way for Unified Communications bringing together voice, messaging, telephone conferencing and integrated voicemail and email, transforming the way we work at UCD.
The new solution will be rolled out across the University over the next 12 months.
As the project progresses a detailed breakdown of the schedule for each location will be provided here.
The Covid-19 restrictions has impacted the deployment of new handsets with the handset installation teams unable to attend site until April 12th. At present approximately 90% of the handsets have been deployed. The deployment of the remaining handsets has now recommenced. In buildings where the telephones have not yet been migrated to the new handsets the existing Nortel handsets will continue to function.
The migration to the new handsets has also begun on a phased basis building-by-building. Staff will be notified via email when the migration team is due to be in their area.