The Customer and Curriculum Operations Unit in UCD Registry supports staff, faculty, students, and external stakeholders. The principal objective of the Unit is to deliver joined-up, efficient, clearly defined, and well supported services to students, our colleagues across the university, and our many stakeholders. We do this with an approach, focused on our customers and their needs, which seeks to simplify and make less onerous the administrative businesses we support, and through the delivery of high quality customer-focused services leading to the timely resolution of complex query management.
The Curriculum Team provides high-level support to faculty and professional staff in a range of areas including use of the Curriculum Management System; management of modules, majors and programmes, and guidance on the operational aspects of approval processes for new programmes and programme changes. This support is provided through a team of Curriculum College Liaisons who provide dedicated and expert advice on curriculum related queries.
The Student Desk has responsibility for UCD Registry’s front-of-house team and they provide support and advice to, amongst others, prospective and current students, alumni, parents, faculty, staff, and external stakeholders such as NUI, Embassies, Prospective Employers, etc. Services are delivered via a comprehensive contact form (the Student Desk Connector), email, phone, chatbot, and face-to-face. The supports available cover all aspects of the student life cycle, including the key areas of admissions, fees, assessment, conferring, registration and official documents.
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