GDPR Information

What is the UCD Research Connector?

The UCD Research Desk Connector is an online contact form used by the UCD Research Unit to manage email interactions with current and prospective researchers, students, staff and the public. It is built using an online form building tool called Wufoo.

 

How does the UCD Research Connector work?

When you want to contact us by email, you can use the contact form to log your query. This sends us a notification containing the information you have provided. We can then use this information to better assist you with any future queries that you might have.

 

What kind of information do we collect and store?

  • The type of question that you asked
    Whether you are staff? Whether you need help with proposals, setting up of grants etc…The Connector asks you to provide this information so we can narrow down the type of query and also help create a repository of the kinds of queries we are receiving.
  • Your email address
    We ask for your preferred email address in order to be able to reply to your query.
  • The content of your query
    Anything you include in the free text box is received and stored by us. We need this to resolve your query.
  • Additional Information
    As we deal with, and welcome, a wide variety of queries in UCD Research it is possible that you may provide scanned copies of personal documents, additional information relating to your enquiry etc.

 

Why do we use the UCD Research Connector?

We use the Connector for a number of reasons, primarily to help provide the best service possible and direct you to the most up to date and relevant information.

While we offer a face-to-face and phone service, we recognize that it is not always practical to contact us in person and some people would rather contact us online. Due to the volume of emails and the wide variety of their content it is impractical for us to simply use an email address. The UCD Research Connector allows us to gather exactly what information we need to know to resolve your query with minimal need for back-and-forth.

Additionally, using the information gathered, we can run reports to determine trends in the types of questions that are asked during different times of the year and determine when we're busiest. This helps us accurately staff at peak times to help reduce your wait time and prioritise the most urgent queries.

 

Who else in UCD uses the Connector tool?

The Student Desk, UCD Registry, UCD Global and a growing number of College and School offices also use the Connector tool within the University however each area can only access the data from their own connector.

 

Who can access the information submitted via the connector?

Wufoo: Wufoo will have access to aggregate (anonymized) responses, activity and behaviour of those who us the UCD Research Connector. Our contract with Wufoo is contingent of the fact that they are fully GDPR compliant.

You: You will receive an email containing all of the information you provide through the UCD Research Connector as a receipt of your query. If you would like to access or edit any of the information that we have stored through the Connector, please let us know.

 

For how long is the Information stored?

Information is stored in line with UCD’s data storage policy and will be reviewed with any upcoming changes to data protection legislation.

 

What are my rights to information?

You have the right to request to see or edit the information you provide through the UCD Research Connector at any time. If you have any questions about your stored information, please contact us and we will be happy to discuss it with you.

If after contacting us you are unhappy about the information that we are storing, you have the right to contact the DPCO (Data Protection Commissioner Office).

Contact details

If you have any questions about the UCD Research Connector, please contact us . Please find further relevant contact details below:

 

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