You Said, We Did
You Said, We Did
We have reflected on progressing your requests and needs escalated to date with a summary list below of initiated working groups, projects and enhancements raised from our community.
| You Said | We Did |
|---|---|
| It would be good to have an idea of how other areas run similar processes | In late 2022 we ran a SMEC workshop with Assessment to explore procedures with a view to sharing practice across the University and to perhaps create common templates |
| Wish for the community to be kept informed when absent, with clear concise notes (no aconmyns) that are reliable to be shared | We take key notes from all Remote Working Group meetings and share them weekly with all who want them. To be added to this mailing list you can mail usm@ucd.ie |
| It is sometimes overwhelming using new technology for the first time as part of a workshop... | USM team have specifically developed a workshop for new users of this tool, encompassing all basics in an interactive sesssion, designed to support staff navigating this technology in a simple manner to engage fully in the woirkshop |
| Sometimes we make changes to a student's record that would be good to capture in UniShare but is not an interaction... | We created a new type of UniShare Contact Type for this, defined by the community as 'Internal Admin' |
| The UniShare reports do not include weekend data despite our (Estate Services) supporting students at that time | UniShare reporting and weekly continuity email now include the entire week/weekend. |
| I'd like to be connected with other people who are involved in similar projects/processes or training | We're continuing to support a variety of community learning groups set up for this purpose, including the recently (re)launched Excel Problem Solvers Group |
| It would be nice to have a template for Standard Operating Procedures if my office want to create them... | SOP Templates were designed with input and expertise from community |
| Background noise is sometimes very distracting when people are presenting from busy offices to the Remote Working Group | We have offered to accommodate staff presenting by booking a quiet space in Ardmore House |
| It would be helpful to hear from teams at key points in the academic calendar e.g. Registry teams ahead of registration; Curriculum Team during Curriculum build; Assessment ahead of Grade Approval Process; Timetabling team throughout timetabling etc. | We reached out to more service providers who now attend RWG to give regular updates ahead of peak activities in the University calendar events eg HR, IT, Finance & Assessment |
| Maybe there could be an anonymous option for submitting queries or topics for discussion. | We have provided a form for anonymous submissions on our webpage to accommodate the raising of issues, challenges etc. |