This module focuses on building high reliability among teams, to ensure delivery of high quality care in a consistent manner, and with minimal errors, despite healthcare's complex and challenging work environment.
Click on the button below to download the High reliability at team level module package, which contains detailed information including instructions on how to run the workshop session, facilitator notes, handouts, and outcomes template.
This module also uses the High reliability at team level facilitator presentation which should be downloaded for use during the session. Please click here to download the facilititator presentation.
Please click the links below to download a modified version of this module which teams can use to conduct sessions via video conferencing rather than in-person.
High Reliability at Team Level remote session outline
High Reliability at Team Level remote handouts and outcomes template
High Reliability at Team Level facilitator presentation
For guidance on facilitating this remote module via video conferencing software, please see the next section.
When running this remote module, participants may need to be separated into sub-groups for discussions. Please view this brief video conferencing note for guidance on how to do this.
Note that your organisation may have policies on which video conferencing tools are permitted to be used.
In this session, participants will discuss what they can to do as a team to achieve higher collective safety awareness, and become a high reliability team. The goal is to create an agreed set of actions to help the team achieve high reliability, and assign persons responsible and dates for follow-up.
1-2 team members can facilitate discussions and ensure everyone has the opportunity to contribute. One facilitator can act as whiteboard/flip chart scribe to collect ideas and outputs, and identify common themes from discussions.
The session is structured as follows:
- Introduction (5 minutes)
- Icebreaker (5 minutes)
- Introduction to high reliability / collective safety awareness (10 minutes)
- Group discussion (10 minutes)
- Team discussion (30 minutes)
- Close of session (5 minutes)
A reliable and supportive team is necessary for staff to perform at their best in their everyday work – particularly in healthcare where the day to day working environment is dynamic and complex.1 High-reliability teams aim to navigate such environments successfully to deliver at a high capacity whilst simultaneously minimising errors.2
References
- Sutcliffe KM. High reliability organizations (HROs). Best Pract Res Clin Anaesthesiol. 2011 Jun;25(2):133-44. doi: 10.1016/j.bpa.2011.03.001.
- The Health Foundation. Evidence scan: High-reliability organisations. 2011. The Health Foundation, London, UK.