Responding To Possible Student Issues During a Quiz

If Students Report That They Cannot See the Quiz

Check that the quiz is set up to be visible to users.

Steps:

1. In your module, navigate to Assessment - Quizzes

2. Click on the downward arrow beside the name of the quiz you want (this displays the context menu) - Choose Make Visible to Users

3. Click on the downward arrow beside the name of the quiz and select Edit. Check the Availability Dates & Conditions section. Check and adjust the other quiz restrictions such as dates.

4. If a release condition attached to the quiz is blocking access to the quiz, review the release condition (Found in the Availability Dates & Conditions of the quiz)

If Students Experience Connectivity Issues During The Quiz, Will They Be Able To Re-enter It?

Yes - you can advise students to navigate back to the quiz.

If the student doesn't hit the button called “Submit Quiz”, then they will be able to re-enter the quiz when they reconnect. 

If you have enforced a time limit in the quiz, then they will need to make sure they submit the quiz before time runs out.

Does the Clock Stop If a Student Leaves the Quiz Tab?

No - the clock keeps ticking in a timed quiz.  

If a student exits a timed quiz, time will continue to run on the quiz timer.

A Student Reports Being Unable to Submit a Quiz

Advise the student to re-open the quiz and to try to submit their in-progress attempt.

If a student has an un-submitted quiz attempt, instructors can submit an in-progress quiz on behalf of a student:

(opens in a new window)A student has an unsubmitted quiz attempt awaiting assessment

A student reports seeing “Not Authorized” or “Internal Error”

If students are receiving a “Not Authorized” or “Internal Error” message, this can mean one of the following:

• The quiz is not available.

• The quiz has ended.

• The maximum number of attempts for the quiz have been reached.

If a student has a genuine issue, faculty can decide to grant either extra time (by using Special Access) or an extra attempt by resetting the quiz attempt for a student. 

Using Special Access to give additional time to specific students

Students who have technical difficulties during an exam can be granted 'Special Access' and given additional time to complete the quiz. 

Depending on the types of questions being asked in the Quiz, this may be a less stressful option for students, than resetting the entire quiz, particularly if the student has already answered written responses, difficult calculations. 

Steps for an instructor to grant special access:

(opens in a new window)Information on adding Special Access in Quizzes

Make sure to inform the student that they have been granted special permission to continue working after the original time limit has been exceeded. 

Advise the student that they will see the extra time displayed in the time countdown at the top of their screen when they refresh their screen.

How to Reset an attempt for a student

Faculty can grant an extra attempt by resetting the quiz attempt for a student. The first attempt is deleted when an attempt is reset. 

Steps to Reset a quiz attempt:

1. In your module, navigate to Assessment - Quizzes

2. Click on the downward arrow beside the name of the quiz you want (this displays the context menu), click Grade.

3. Note: By default, the Grade Quiz page only displays completed quiz attempts. To view quiz attempts in progress, on the Users tab or the Attempts tab, from the Restrict to filter, select either All attempts or Users with attempts in progress.

4. Select the check box for each attempt you want to reset and then click the Reset icon at the top of the list of quiz attempts.

Video showing how to reset quiz attempts (opens in a new window)here 

Note - If a quiz attempt is reset close to the End Date of a quiz, the student(s) will still get the full time limit set in the quiz, so they will be able to complete their attempts, once they commence their attempts while the quiz is available. 

If the student does not commence the new attempt before the quiz end date, faculty can grant the student Special Access to allow them to commence the new attempt after the quiz End Date.

Can I Extend The Time Limit Of The Quiz For All Students While Attempts Are In Progress?

It is not recommended to change any Quiz settings while attempts are in progress.

Students will be assigned the time limits and settings that are in place at the time when they commence their quiz attempt.

A module coordinator could decide to grant special access - and an extended time limit - to all students. 

Steps for an instructor to grant special access:

(opens in a new window)Information on adding Special Access in Quizzes

NB - Repeat for every page of students if you want to grant Special Access to all students.

How to monitor whether students have accessed a quiz 

Instructors can inspect quiz entry and completion in the Quiz Attempt Logs:

Assessment > Quizzes > click on your quiz and click 'Attempt Logs'

How to Submit in-progress quiz attempts

If a student has an un-submitted quiz attempt, you can submit an in-progress quiz on behalf of a student:

(opens in a new window)A student has an unsubmitted quiz attempt awaiting assessment