UCD IT Services
Staff IT Guide
All the information you need to get started with IT in UCD.
Welcome to UCD!
This guide is designed to introduce the key IT services available and help you get started using IT at UCD. IT Services would like to wish you every success during your time at UCD!
Follow us on Twitter @ucditservices for our latest news and service announcements.
Download the free UCD Mobile app available for Apple and Android devices featuring an interactive map of the campus, news, Brightspace Pulse, an events calendar, dining options and much more.
UCD Connect - your gateway to IT Services
UCD Connect provides access to Google Mail, Brightspace, Calendar and Google Drive together with software applications and other services such as Office 365, your library account, online file storage, UCD noticeboard and news.
Your UCD Connect account
This is known as your Connect username and password and gives you access to a number of important services as listed above plus InfoHub for reports and personal information & many applications on the network*.
You need to change your password after a successful login, using the self service password service (https://selfpass.ucd.ie). Please do this as soon as possible.
Your email address and account will remain open for the duration of your academic career here in UCD.
*Access depends on your role in the University. Check your IT service entitlements here
Email at UCD
UCD email is provided in partnership with Google and provides each staff member with a personalised email address. Your UCD Connect account integrates with Google Workspace including Calendar, Google Drive and other apps, all of which can be synced to smart phones for easy access.
Through your UCD email address you will receive a bi-weekly Staff E-zine with University related news and other targeted communications.
To access your email go to UCD Connect and click on the mail icon.
Wireless Services
Wireless access to the UCD network is available campus wide in all the main buildings.
There are two wireless networks you can avail of: UCD Wireless and eduroam (authenticated access).
Before connecting to the UCD wireless network on your laptop you will need to have the correct anti-virus and security software installed.
Check that your web browser options are not manually configured to use any other internet settings you may use elsewhere.
UCD InfoHub
UCD InfoHub is a services and information portal that allows staff members to view and amend the personal details of their staff profile, apply for a UCD parking permit, manage their UCard account and book shared teaching spaces on campus.
InfoHub also provides access to a wide range of other services such as event booking management, customer relationship management (CRM), electronic payments, online forms and workflow. It provides a targeted communications facility, and delivers a range of operational and management reports covering all the business areas of the university.
InfoHub is available to all UCD staff – your specific level of access is driven by your role within the university.
Infohub is accessed from UCD Connect.
Download Our Apps
UCD Mobile is a free app which gives you really handy access to key online services.
Download this app before you arrive on campus - you can use the campus map feature to find your way around. If you have an iPhone - tap into use the 3D interactive view to find whatever building you are looking for. There's registration information on it, and you can look up library journals on the bus and check class notes and announcements.
Download UCD Mobile from Google Play or the App Store
Pulse is the mobile learning app offered by Brightspace available on IOS and Android devices. It is a mobile app that helps students keep track of important updates. It brings news, deadlines, and grades together in one place so you can spend less time organizing and more time learning.
Available to download from Google Play and Apple AppStore.
Office 365, Google drive & Special deals
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Office 365 in UCD
As a UCD staff member you can download Office 365 for free*. Office 365 can be used on PCs, Macs, tablets and smartphones and downloaded copies of Office remain active as long as the associated UCD account is active.
*Access depends on your role in the University
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Google drive
Google drive gives you storage space for all your files and the ability to share files and folders easily. Google Drive also gives you mobile access as you can sync files from your computer to My Drive which can be downloaded to your Mac, PC, iPhone, iPad or Android device.
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Special deals
UCD IT Services has partnered with a number of IT providers to offer best value for staff and students on software and hardware. If you are thinking of buying a mobile broadband contract, MS Office and other software or a new computer - take a look at the deals on offer here first.
Virtual Learning at UCD
Every student at UCD will have access to Brightspace, which is UCD's Virtual Learning Environment (VLE). Brightspace is an online platform that allows your lecturer to share learning materials, announcements, assessments such as quizzes, and collect assignments. Brightspace also has additional features such as a plagiarism detection tool, online classroom facility and other collaborative tools.
Use your UCD Connect username and password to log in to Brightspace. The “Discover Brightspace" section that you see when you log in to Brightspace is a good source of support materials and videos. There is also additional support information available on our Knowledge Base.
Access to a Brightspace module takes affect 24 hours after completion of registration to the relevant module. If a module you are taking does not appear to be listed when you access Brightspace, please check with your lecturer in the first instance.
In order to assist you with your learning, all UCD Students are now eligible for a Zoom Pro account. A Zoom Account will be allocated to you using your UCD Connect email account and will be available for you to use to attend online lectures or to meet up with your classmates virtually. Your Zoom account should be set up within 48 hours of you confirming your registration. To check your UCD Zoom account you can follow the instructions here. You can access Zoom classroom sessions within your Brightspace modules.
Software & Hardware
IT Services offer a range of academic software that can be accessed in a number of different ways.
AppsAnywhere allows you to access a selection of the most popular academic software (AutoCAD, SPSS and many more) without having to install the applications. Access this service from your own device through the AppsAnywhere icon in UCD Connect using your UCD username and password.
Software Downloads provides access to applications that are licensed for local installation. You can access this service in UCD Connect by clicking on the Software Download icon.
Sophos Intercept X Advanced is the university's anti-virus software that is available to all staff in order to protect the devices they use. For infomation on how to request your copy, go to our Knowledge Article on How do I Request Sophos Intercept X Advanced.
*It is a requirement of each individual user to ensure that all devices they use to access University IT systems are protected. See the Device Protection Policy for more information.
Buying new equipment? UCD have entered framework agreements with Dell and Apple. More information available here.
Please also note information on our Supported operating systems.
IT Training in UCD
IT Services offer a range of courses for staff in UCD including:
Microsoft Office courses are free and participants can sit an exam to qualify for Microsoft Office Specialist (MOS) accreditation.
IT Security awareness is vital to help protect the university's and your personal information so we run a number of related courses for UCD Staff.
Keep you and your devices safe online
Protect your Password
- UCD Passwords should be Unique, Strong and Never Shared
Protect your Account
- Never use your UCD email address for social or personal websites or apps
Protect your Device
- Apply software updates when they are due and install Anti-Virus software
Protect your Information
- Beware of Phishing, Encrypt your files and Backup frequently
Protect your online identity
- Check your privacy setting and remember 'whatever you put online stays online forever'
Training:
- Our courses include practical IT security awareness training for staff and also technical training for system administrators.
- Please see the Data Privacy and Security module in Brightspace, where you will find the mandatory Information Security Awareness for Staff and Researchers course for all staff and researchers.
IT Facilities plus Help & advice
IT support is available to all UCD staff and students. You can contact our IT Helpdesk at (01) 716 2700 or through our IT Support Hub at www.ucd.ie/ithelp. Alternatively, you can make an appointment to avail of our face to face IT Centre services located in the Daedalus building.
IT Services have open access PCs for staff and student usage across campus. Location details are available here.
