Employee Assistance Service

Page updated 13 May 2022

Take control of your wellbeing

We can all experience difficulties that leave us feeling anxious, overwhelmed and with a reduced sense of wellbeing. At times, all we may need is a little help, information or guidance, or at others – someone to talk to.

The UCD Employee Assistance Service (EAS) is a 24/7 free and confidential support service designed to assist you in dealing more effectively with any personal or work-related problems you might be facing. The service is operated confidentially by Spectrum.Life, the largest provider of employee health and wellness services in Ireland.

The service can be used by a UCD employee, their spouse, civil partner and dependents where the family member can be described as over the age of 18 and residing in the family home.

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UCD Wellbeing Hub

The UCD Wellbeing Hub provides you with customisable wellbeing plans, self-help resources, links to UCD’s wellbeing supports and a gateway to the Employee Assistance Service for more pressing issues.

This is your very own wellbeing hub (available as a desktop portal and mobile app) that provides you with access to customisable wellbeing content. Topics covered are based on the three core areas of mental wellbeing, nutrition and exercise. Use the hub to track your steps and kilometres exercised, find recipes, find fitness plans to suit your needs, and complete courses in stress management, sleeping better, dealing with anxiety and more

The hub is managed by Spectrum.Life and any details you record are confidential between you and the provider. Only strictly anonymised usage data is shared with UCD to ensure we can develop this service to best suit colleagues needs.

Registering for the hub

Register now using your UCD email address. As you are creating an account on the Spectrum.Life system, outside of the UCD environment, it is essential that you don’t use your UCD Connect password for this account.

Log into the EAS Hub

Once you have created your personal account, you can log in using this login link.

Spectrum Life recommend you use Google Chrome to ensure the best performance on the platform. You may also download a mobile app from the App Store or Google Play by searching for Spectrum.Life. Please note the App does not have UCD specific information.

For technical support contact support@spectrum.life

Latest webinar series

Mental health and returning to the workplace – available via the UCD Wellbeing Hub as series of 5 recorded webinars covering:

  • Building New Routines and Responding to Change
  • Mental Health Self Care
  • Supporting Resilience
  • Understanding Anxiety
  • Managing Stress

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Services

The EAS offers access to a telephone helpline, available 24 hours a day, 7 days a week, 365 days a year and can help you with a wide variety of problems. The fully qualified team of counsellors and experts are highly experienced in personal and work-related issues and can support anyone suffering with issues related, but not limited to:

  • Depression, anxiety, stress
  • Grief and bereavement
  • Addictions
  • Relationship and marital problems
  • Work stress and work-life balance issues
  • Workplace conflict and communication
  • Life transitions such as career progression or retirement

Along with counselling, you and your family can access the EAS for signposting to appropriate advice/services on the following:

  • Legal Assistance
  • Financial Assistance
  • Consumer Advice
  • Career Guidance
  • Life Coaching
  • Mediation
  • Support for Non-Irish Nationals & their Families
  • Health Advice, including Physio, Podiatrists and Dietitians.
  • Advice on practical, day to day issues and services

All calls are answered by our EAS team and all cases are handled by one of our experienced Case Managers (all fully trained and qualified counsellors), who will carry out an assessment to ensure you receive the specialised assistance that you need.

Confidentiality

All services provided through the Spectrum.Life EAS are done so in total confidence. The identity of individuals and personal details will always be protected by the Case Managers and our team of counsellors. This information will never be shared with or reported to UCD or management team or anyone else, without the employee’s clear consent.

To access the service all Spectrum.Life will require is confirmation that you work in UCD or are the spouse, civil partner or dependents of a UCD employee and some high-level information, so they know you are eligible for the service.

Contact Details

To access the EAS directly:

  • Freephone 1800 814 243 (Ire)
  • WhatsApp & SMS: Text ‘Hi’ to 087 369 0010

Should you prefer, counselling is supported in 34 languages (see below). Please note initial contact via phone is in English.

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  • English
  • French
  • Irish
  • Russian
  • Latvian
  • German
  • Italian
  • Dutch
  • Flemish
  • Romanian
  • Polish
  • Igbo
  • Spanish
  • Czech
  • Slovak
  • Maltese
  • Croatian
  • Serbian
  • Bosnian
  • Tamil
  • Hindi
  • Urdu
  • Romanian
  • Gujarti
  • Lithuanian
  • Chinese
  • Mandarin
  • British Sign Language
  • Hebrew
  • Welsh
  • Turkish
  • Punjabi
  • Greek

EAS only provides short-term counselling. In short-term counselling it is understood that major long-term psychological issues and behaviours are unlikely to be resolved and changed quickly. If an individual has issues that are identified as requiring long term counselling, they may not be suitable for the EAS services. In these cases, we can provide employees with options for getting their psychological needs met in a more appropriate, longer-term setting where they can explore their issues in more depth and begin to change long-term patterns of behaviour.

All calls will be answered by our EAS team and all cases will be handled by one of our experienced Case Managers (all fully trained and qualified counsellors), who will carry out an assessment with each caller to ensure that each person is receiving the specialised assistance that they need.

Yes, during any point in your counselling journey, you can reach out to your dedicated case manager (the person who you dealt with on the initial call) to ask for a different counsellor. You can reach your case manager by calling the EAS phone line on 1800 814 243.

Yes, if your dedicated case manager refers you for counselling on the initial call, you can request the gender of the counsellor if this is important to you. You can also request what language you would like to complete your counselling in, if English is not your first preference.

Yes, our service is based in Ireland. This allows EAS case managers and counsellors have a great knowledge of the geography in Ireland. As such, it will be easier for them to match employees with counsellors by location as well as speciality. If you are an international employee our counsellors will match you with the most appropriate counsellor in your area.

We have an extensive large network of qualified professional EAS counsellors & psychotherapists spread across the 26 counties of the Republic Ireland. We will provide employees with a counsellor within a maximum distance of 30 miles from their home or workplace and we have the ability to provide face to face counselling within 5 days throughout Ireland. We will always offer locations that are as convenient as possible to an employee.

Yes, the EAS service is there to answer any questions you may have. No question is too big or small so feel free to reach out to the team 24/7, 365 days of the year.