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EO

Page updated 25 October 2023

Estate Operations (EO)

The Estate Operations Job Family includes roles that are responsible for the development, management, operation and care of the University Estate to support the delivery of the University strategy and campus development. 

Experience and Qualifications required by Career Level:

Please copy the wording below according to the career level of your role to insert on your chosen template:

Career Level To be inserted in job description under Experience and Qualifications
Career Level 1

1-2 years’ professional or customer services experience working in either a large organisation or a third level institution and/or a third level degree. 
Career Level 2 2-3 years’ professional experience working in either a large organisation or a third level institution and/or a third level degree.
Career Level 3 3-4 years’ professional experience working in either a large organisation or a third level institution and/or a third level degree. 
Career Level 4 4-5 years’ professional experience working in an estate operations related role in either a large organisation or a third level institution and a third level degree.
Career Level 5 5-6 years’ professional experience working in an estate operations related role in either a large organisation or a third level institution and a third level degree.
Career Level 6 7-10 years’ professional experience working in an estate operations related role in either a large organisation or third level institution and a third level degree.
Career Level 7 10-15 years’ professional experience, including 3 years’ operating at a senior level in a large organisation or third level institution and a relevant fourth level degree. 
Career Level 8 15 years’ professional experience, including 5 years’ operating at a senior level in either a large organisation or third level institution and a third level degree.
Career Level 9 15 years’ professional experience, including 5 years’ operating at the most senior levels in either a large organisation or third level institution and a third level degree. 

Functional Competencies

A competency is a skill or attribute that is required to carry out a role effectively. They are normally an important part of job descriptions.  Functional competencies can vary between roles in a Job Family and between Job Families themselves. They are specific to each Job Family.   

When you are completing the functional competency selection criteria for your role, you should choose the most appropriate functional competencies from the list below in keeping with the career level of your role. 

You should only choose functional competencies from the Job Family that your role belongs to, is not possible to mix the functional competencies from different families in one job description.

If there is a specific skill that you require that his not available under the competencies available to you in this particular Job Family, you can add this as a bullet under the Experience and Qualifications section. 

Functional Competencies - Estate Operations Job Family

Choose functional competencies from the list below as appropriate for your role.  The wording to describe each functional competency is also provided under each heading for use in the job description.  You should use this and tailor as needed to include relevant information relating to the role and the requirements of your unit. 

It is not now required to include proficiency levels.

Business, Operational & Technical Acumen - Understands the operational and technical processes and systems and needs, and contributes to the smooth operation of the business in a timely manner.  Utilises knowledge of practices and approaches for managing the function as a viable and efficient business entity.

Business analysis - Translate user requirements into solutions. Documents processes, writes reports and creates a continuous improvement culture.

Technical Communication/ Presentation - Communicates with clarity and precision, presenting information in a concise format that is audience appropriate.

Data Management - Knowledge of best practice data management and data governance practices.

Policy, Governance, Compliance - Develops and implements university policy to ensure that estate functions are in compliance with all necessary requirements, and that governance structures are implemented to oversee this. 

Risk Management - Assists and advises, in ensuring the mitigation of risk to University activity. 

Client Services & Customer Support - Understands the requirements of enhancing the customer experience during interactions in a proactive and positive manner.

Resource Planning and Optimisation - Plans and optimises resources within teams to maximise results and achieve desired performance.

Knowledge of Systems - Understands the organisation’s systems and related technologies.

UCD Human Resources

Roebuck Offices, University College Dublin, Belfield, Dublin 4, Ireland.
T: +353 1 716 4900 | E: hrhelpdesk@ucd.ie | Location Map(opens in a new window)