INSIGHT '07: a national survey of consumer satisfaction

Study Number (SN): 0023-00



Health Services Executive (2007). INSIGHT '07: a national survey of consumer satisfaction [data collection]. Version 1. Dublin: Irish Social Science Data Archive SN: 0023-00. 


About the study

Insight '07 is an independent study of consumer satisfaction with the health and social care services. It was commissioned by the Health Service Executive (HSE) and carried out by the School of Public Health Physiotheraphy and Population Science in University College Dublin.

This is the first time a study of this scale has been undertaken among a nationally representative sample of people who have used the HSE’s hospitals and community services.

It involved detailed face-to-face interviews with 3,517 people across the country who were asked about their experience of the public health and social care services.

Copyright for this data rests with the HSE.

Accessing the data

To access the data, please complete a ISSDA Data Request Form for Research Purposes sign it, send it to ISSDA by email.

Data will be disseminated on receipt of a fully completed, signed form. Incomplete or unsigned forms will be returned to the data requester for completion.


Key variable areas

  • Knowledge and attitudes about Health Services in the Republic of Ireland;
  • General Health Status;
  • Utilisation of Services;
  • Experience of services in hospital, community and general practice.

Principal Investigators

  • Professor Cecily Kelleher, UCD
  • Dr. Anthony Staines, UCD
  • Ms. Deirdre O’Mahony, UCD
  • Dr. Nicola Fitz-Simon, UCD
  • Dr. Anne Drummond, UCD
  • Dr. Florence Craven, UCD
  • Mr. Andrew Boilson, UCD

Study documentation

For a list of Health related datasets click here.