The Person-centred Lean Six Sigma Model is a guide designed for staff working within health systems who are using Lean Six Sigma methodologies for their process and quality improvement work and who wish to take a more person-centred approach to improvement initiatives.
The guide enables healthcare staff to reflect deeply on their quality improvement practices, contextualising and critiquing them to gauge the extent to which they align with the principles and values that underpin person-centredness and Lean Six Sigma.
The model was developed over a seven-year period, from initial inception as a PhD study to deployment and testing across 12 clinical sites in both acute hospital and community sectors in public and private settings in Ireland. It is currently in use by person-centred improvement practitioners in 5 countries. A presentation on the use of the guide in clinical settings in Ireland won the best abstract award at the 2023 Stanford Medicine Lean Academic conference.
You can access the soft copy version at the below link.