The University Management Team Service Group (UMT SG) was created by the University Management Team (UMT) to have responsibility for the development and delivery of the Programme for Operations and Services Transformation. UMT SG is chaired by the acting President, Prof Mark Rogers. UMT SG is the governance body for UCD POST.
Michael’s focus is on ensuring the successful design and delivery of UCD POST, and is responsible for the performance and supervision of the programme’s projects and activities. The UCD POST Programme Management Office reports to Michael, providing oversight and input on project tracking, governance, communications and change management. Working together with the Director of UCD Agile and the Programme Management lead, they provide the key supports to the programme and UMT Service Group.
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This is the team responsible for centralised and co-ordinated governance of the programme. This is led by the Programme Director Michael Sinnott. Under him we have our Programme Management Team who look after project tracking, governance, communications and change management.
The Service Leads help us understand how the processes, systems and supports we use and provide fit together. We have identified four service focus segments, across which we are driving service focused changes as part of the transformation; Teaching, Researching, University Living and Enabling Services. The team works with people across UCD to understand different challenges across these areas, to find solutions to these, and to ensure the overall experience for service users is enhanced.
As Service Lead for Research, Andrea is focused on the people, services and processes that enable researchers and their support staff to deliver their research objectives. Improving the experience and service of both the researcher on the ground and the supporting units will be a key focus.
Andrea is partnering with and actively seeking ideas for transformations, input and solutions from users and support units that enable, lead and support these activities.
As Service Lead for University Living, Suzanne is focusing on the people, services and processes that enable us to live, work and study in UCD. As Service Lead, improving the experience and service of all those staff involved in enabling these activities will be a key focus.
Suzanne is partnering with and actively seeking ideas for transformations, input and solutions from users and support units that enable, lead and support these activities.
As Service Lead for Enabling Services, Aoife is focusing on the people, services and processes that enable services. These services will enable us to be best in class, to remain competitive, and to best support Teaching, Researching and University Living.
Aoife is partnering with and actively seeking ideas for transformations, input and solutions from users and support units that enable, lead and support these activities.
As Service Lead for Teaching, Jeremy is focusing on the people, services and processes that enable teaching. As Service Lead, improving the experience and service of all those staff involved in enabling teaching activities will be a key focus.
Jeremy is partnering with and actively seeking ideas for transformations, input and solutions from users and support units that enable, lead and support these activities.
