The project will be delivered through four phases. Each phase will produce outputs that feed into the next phase.
The ‘Map UCD’ phase brings staff from across the university together to create a map of the students experience from our own perspective. Not only does this work provide input to the Student Map phase (for example, as prompts for the facilitators to use in workshops) but it provides us with a detailed understanding of all the services we currently provide to students and how we currently measure performance.
The ‘Map Students’ phase involves taught graduate and undergraduate students in a series of interactive workshops creating the map of their UCD experience, from their own perspective. The outputs of these workshops will provide us with an understanding of what aspects of their UCD journey most impacts students and in what way as well as an understanding of how students navigate the university.
The ‘Overlay phase takes the output of the previous two phases and through analysis determines where there are successes, gaps and opportunities. For example, perhaps there are services we provide that are of value to students, but students are not aware of them. From this phase we also develop the map that, visually, lays out UCD in a way that students can engage with effectively.
The decision phase takes the outputs of the previous three phases, the learnings from the experience mapping process, the inputs from stakeholders across campus, and teases out the value of continuing to use experience mapping moving forward - and what that means in practice.