Who is this course for?
This course is for all staff members interested in developing their influencing skills, both to build relationships and to achieve relevant outcomes. The aim of the programme is to improve the effectiveness of participants as influencers and to provide some techniques and approaches to enable this.
How long is this course?
This course includes 2x 3-hour workshop - including 15-minute break – followed by a 1 hour Action Learning Set.
What topics will be covered?
This programme aims to develop influencing skills, strategically and tactically, for the ultimate good of the participant, the area work in and the University. The topics to be covered are outlined below:
- What’s the goal – are we clear on what we want to achieve?
- Understanding the heuristics of how we think and why we think in a particular way
- The What and the Why
- The Who and the How
- A strategic approach
Self-Awareness – the 5 dimensions of emotional intelligence
- How people respond – positively and negatively to influence tactics
- Overcoming barriers
- Reading the situation
Key interpersonal skills
- Strategic listening
- Question technique
- Words, tone and body language
- Using storytelling in communications
- Styles of influencing
- Choosing the right style for the situation
- Your style
- Understanding others
- Respecting each other’s value
- Strengths and areas for development
Personal action plans
Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to undertake some light pre and post course work. This includes a short self-awareness questionnaire, a short video and 2 articles to read.
Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. In addition, they can download materials locally and these will be available to them forever in this case.
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses.
If you have any further queries on this programme, please contact firstname.lastname@example.org or call ext 4919.