Who is this course for?
This course is for all staff members interested in developing and adapting their skills to communicate with different stakeholders.
In today’s complex professional environment communication is more important than ever and all staff need to be able to effectively communicate with a broad stakeholder group to understand needs, influence direction, and achieve results. People have different needs, and as stakeholder groups become broader and more communication is done remotely, the potential for miscommunication dramatically increases.
This half-day Stakeholder Management course is designed to enable staff to effectively communicate with internal and external stakeholders, through key written and verbal communication channels.
How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks
What topics will be covered?
This is a highly practical course and scenario-based exercises and group discussions will be used throughout to allow learners to gain a better understanding of the content covered. The course has a focus on adapting the message to suit different stakeholder groups and their varying requirements. Finally, the course highlights the importance of stakeholder engagement and looks at how professional communications are a key element to this.
● Identifying your internal and external stakeholders, their needs, expectations and priorities
● Stakeholder mapping
● The stakeholder engagement process
● Adapting your message based on the stakeholder's role, level and tenure
● Developing working relationships and a stakeholder communications plan
Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to complete a draft Stakeholder Map, listing all of their stakeholders and how they should be prioritized.
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses.
If you have any further queries on this programme, please contact firstname.lastname@example.org or call ext 4919.