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Managing Stakeholders

Page updated 31 July 2024

Managing stakeholders is the ability to develop and maintain strong working relationships with internal and external stakeholders. To understand and respond to stakeholder needs and manage expectations within our diverse University setting.

Who is this course for?

This course is for all staff members who wish to equip themselves with the necessary knowledge and skills to effectively identify, engage, and manage stakeholders in a project. On completion of the course, learners will have the skills to conduct a stakeholder analysis and develop a stakeholder map, and understand effective strategies for engaging and communicating with stakeholders.

How long is this course?

The course duration is 3.5 hours.

What topics will be covered?

  • Introduction to stakeholder management and its importance
  • Types of stakeholders and their roles - stakeholder analysis process
  • Strategies for effective stakeholder engagement
  • Techniques for clear stakeholder communication
  • Managing and resolving stakeholder conflicts - negotiation and problem-solving skills
  • Measuring stakeholder satisfaction and success 

This course is highly practical and interactive and includes discussions and activities based on real world scenarios. The trainer will also encourage learners to bring in their own experience and discuss practical, local examples where relevant.

Following the session participants will be provided with resources to further engage in the topic, this may include suggested reading, LinkedIn Learning videos or other online content and materials to continue your development.
Booking:

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses.

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?

This one-day course is for all staff who wish to develop an understanding of project management. Specifically, this PM² Essentials course will cover the key concepts of the PM² methodology, including the what, when, who and how of the PM² life cycle. The training will also outline governance, mindsets, key templates, and processes as they relate to the PM² methodology. 

PM² Project Management Methodology

The purpose of PM² is to enable project managers to deliver solutions and benefits to their organisations by effectively managing the lifecycle of their projects. You can read more about PM² methodology here.

PM² is adopted as the primary project management methodology across UCD to standardise, at an enterprise level a consistent way of working on projects. The process of adopting this methodology is being supported by UCD Agile. 

How long is this course?
This course duration is 1 day.

What topics will be covered?

  • Introduction to projects, programs, portfolios and PM methodologies
  • The PM² focus on outputs, outcomes and business implementation
  • The PM² Governance model and its roles & responsibilities
  •  The PM² Mindsets
  • The PM² Project lifecycle - Initiating, Planning, Executing, Monitor & Control, Closing
  • PM² management processes, key tools, core techniques
  • Key PM² templates
  • The four PM² Logs and the Stakeholder Matrix
  • PM² Essentials Certification - tips and tricks. Examples of exam questions are presented, and answers discussed

Do I need to prepare anything before or after the session?
There are no formal prerequisites to booking or attending PM² Essentials training.

Participants are however strongly advised to undertake the ‘PM² Essentials, Project Management Methodology' e-learning module prior to their attendance at the in-person PM² training session. This module, which takes about 90 minutes to complete, is available on the EU Academy e-learning platform. You can access the e-learning module here: (opens in a new window)PM C1 - PM² Essentials, Project Management Methodology (registration required).

To find out more about PM2 in UCD follow the (opens in a new window)UCD Project Management Community of Practice (PM CoP) on Workvivo. This space is for project managers, programme managers and other interested people who play a role in managing projects in UCD. The purpose of the CoP is to tap into the experience of project managers across the university to build and share knowledge, skills, tools, and ways of working, as well as to develop an informal network of like-minded individuals. Project management training materials and recordings are also available on (opens in a new window)Workvivo. The resources includes PM basics and information on the PM2 methodology. 

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

UCD People & Organisation Development

Roebuck Offices, University College Dublin, Belfield, Dublin 4, Ireland.
T: +353 1 716 4919 | E: peopledevelopment@ucd.ie