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Managing Stakeholders

Page updated 24 August 2022

Managing stakeholders is the ability to develop and maintain strong working relationships with internal and external stakeholders. To understand and respond to stakeholder needs and manage expectations within our diverse University setting.

Who is this course for?
This course is for all staff members interested in developing and adapting their skills to communicate with different stakeholders.

In today’s complex professional environment communication is more important than ever and all staff need to be able to effectively communicate with a broad stakeholder group to understand needs, influence direction, and achieve results. People have different needs, and as stakeholder groups become broader and more communication is done remotely, the potential for miscommunication dramatically increases.

This half-day Stakeholder Management course is designed to enable staff to effectively communicate with internal and external stakeholders, through key written and verbal communication channels.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario-based exercises and group discussions will be used throughout to allow learners to gain a better understanding of the content covered. The course has a focus on adapting the message to suit different stakeholder groups and their varying requirements. Finally, the course highlights the importance of stakeholder engagement and looks at how professional communications are a key element to this.

Topics covered:
● Identifying your internal and external stakeholders, their needs, expectations and priorities
● Stakeholder mapping
● The stakeholder engagement process
● Adapting your message based on the stakeholder's role, level and tenure
● Developing working relationships and a stakeholder communications plan

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to complete a draft Stakeholder Map, listing all of their stakeholders and how they should be prioritized.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses.

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend?
This course is for all staff members interested in developing their project management skills. The aim of the programme is to to give participants the necessary skills to understand what project management is, by leading them through the fundamental elements of project management.

How long is this course? 
This is a one day course, running from 9:30am to 4:30pm

What topics will be covered? 
The fundamentals of Project Management will be presented: lifecycle, project management continuum: (traditional waterfall, setting project objectives, scoping a project, scheduling projects, project control, overview of project management tools and understanding the triple constraints of project management.
The course will also cover the following

  • Developing a high-level work breakdown structure 
  • Constructing a RAID log (Communications / accountability, tool) 
  • Estimating a project duration
  • Constructing a BOSCARD (High level project identification tool.

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course each learner will be asked to consider an upcoming project or one they have been involved in previously that they can use as a point of reference.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course should only be undertaken by those in roles where these learnings can be applied to projects immediately or in the near future. 

What topics are covered?
This QQI (formerly FETAC) Project Management Certificate course (Level 6) is a 4-day course and has been designed to give participants a solid introduction to the skills that are required to work effectively in managing and overseeing projects in the workplace.

The course focuses on exploring the fundamental principles of successful project management and incorporates a number of easy to apply, effective tools and techniques that will allow participants to become more confident and competent in managing a project. All core Project Management skills are covered including planning, managing and closing projects, risk management, resource and scope planning, quality control and leadership techniques.

The course is highly interactive and utilises real life insights and practical everyday workplace examples. It is aimed at new, recently appointed, or those who are intending to become project managers.

This 4-day course contributes to the learning and education hours you need to apply to sit the Project Management Institute (PMI) CAPM (Certified Associate in Project Management) certification exam. PMI Certification is globally recognised as a gold standard in PM industry certification.

Please note there is a sizeable amount of work in this course which will take significant time and effort with participants required to undertake pre and post course work and complete and submit two comprehensive assignments. In addition, all participants must be available to attend all four days.

Upcoming dates and application Process

The course will be held on the following dates in early 2023:

  • 28 March 2023
  • 29 March 2023
  • 18 April 2023
  • 19 April 2023

Expressions of interest will be accepted from January 2023, and the application form will be available here. 

If you have questions relating to your professional development please discuss this with your Line Manager or Head of School/Unit at your annual P4G conversation.

UCD People & Organisation Development

Roebuck Offices, University College Dublin, Belfield, Dublin 4, Ireland.
T: +353 1 716 4919 | E: peopledevelopment@ucd.ie