Communicating Effectively

Communicating effectively is the ability to engage in written and oral communication that is clear, unambiguous, transparent and consistent with UCD's Values. Equally important is the ability to convey and share information and ideas with others, while listening carefully, clarifying understanding and considering different viewpoints.

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Who should attend? This course is aimed at all academic and professional staff.

Description: The aim of this half-day learning experience and follow up is to sharpen one’s communication skills by identifying barriers to communication and strategies for overcoming the same and develop skills to build influence and impact.

By the end of this workshop participants will have reviewed their current communication skills and impact and developed a practical plan to enhance this, and understand their own and others communication styles and how to have the greatest impact in different settings and contexts

Course Notes: To gain the maximum benefit and subsequent impact from the course each learner will be asked to undertake some light pre and post course work.

Scheduling Notes:  3.5-hour workshop with a 30 minute follow up session 2 months later. Note: When booking, please be sure to also diary the date for the short follow up session, to be held on 20 January 2021 from 9:30 – 10:00

Booking:

For details of upcoming events or to book your place, please visit the People Development booking centre.

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend? All staff who wish to enhance their working relationships, and would like to possess the confidence and skills to collaborate and engage more effectively.

Description: The aim of this half day immersive workshop is to support participants to build collegiate, authentic relationships based on mutual trust, respect, openness and integrity. 

Through this learning experience participants will:

  • Appreciate the value in investing time and energy in enhancing their relationships and networks of support
  • Seek out and reflect upon their current workplace reputation, consider how congruent that is with their desired ‘brand’ and if it makes it easier or more challenging to foster effective workplace partnerships
  • Consider what is holding them back in expanding their resourcefulness and effectiveness by leveraging relationships and collaborating more consciously
  • Explore skills that underpin effective relationship management such as self-awareness, building trust, listening to understand, assertiveness and empathy
  • Devise and activate a plan for enhancing a relationship they would like to improve. 

Course Notes: To gain the maximum benefit from the course each learner will be asked to undertake the following pre-course work:

  1. Solicit feedback from up to 5 different sources regarding your reputation or workplace ‘brand’ in the area of building and maintaining relationships
  2. Prepare a 3-minute communication entitled “The Brand Called Me”
  3. Consider what would be different if you had enhanced skills in building relationships.

Scheduling Notes:  This 3 hour workshop will have 2 short 10 minute breaks.

Places: 12

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who Should attend?

This workshop is for all staff who would like to improve their ability and confidence in business writing. This workshop will help you perfect your written communication. 

Description: Business writing is a core competency for all roles in UCD. 

You will practice tools and techniques that enhance your emails, letters and reports.

Topics include how to:

·         Succinctly pinpoint the purpose of the correspondence 

·         Apply a three stage approach to written communication

·         Identify and apply effective phrasing to all written communication

·         Organise, structure and evaluate your correspondence

We will also focus on how to:

·         Write for your reader(s)

·         Use plain English

·         Punctuate correctly

·         Use bullet points effectively

·         Eliminate unnecessary negative language

·         Communicate positively and clearly

Course notes:

You will be asked to review and reflect on some of your own written correspondence and have it at hand during the workshop. 

Scheduling notes: This is a half-day workshop. It is highly interactive with activities and group exercises. 

Places: 20 

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend?

This course is aimed at all faculty staff members.

Description:

The aim of this half-day event is to improve the effectiveness of all written communication. During this 3 hour session you will be introduced to a number of ideas and practical skills to help you present clear, good quality written documentation.

Content will include how to:

Produce a clear Writing Plan
Overcome the 3 common flaws in business writing:
Grammar Gaffs, Crazy Words & Daft Logic

Develop Clear Structure & Format
Produce clear, persuasive arguments
Make written documents attractive to your readers

Upon completion of this course your business writing will be:

R: Readable
E: Engaging
P: Purpose (with)
O: Order (have)
R: Right (be)
T: Trim

Course Notes:

To gain the maximum benefit from the course each learner will be asked to work on their own writing material throughout the workshop, improving their personal skills by using their everyday workplace documentation.

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend? This course is aimed at all staff members.

Description: The aim of this half-day interactive workshop is to build confidence in your ability to communicate clearly at all levels and learn the key components of giving effective feedback. This course will cover a range of communication tips and strategies to empower you to communicate assertively and effectively in the workplace.

At the end of the workshop participants will be able to recognise different communication styles, implement assertiveness skills to deal respectfully with challenging situations, understand what to take from feedback received (even when delivery is less than ideal) and effectively give feedback.

Course Notes: Each participant will be asked to prepare at least one example from work or life where they would like support to communicate more effectively. 

Scheduling Notes: This is a 3.25hr workshop including a 15 minute break. Morning Workshops run from 09.30-12.45 (coffee break at approx. 11am). Afternoon workshops run from 13.30-16.45 (coffee break at approx 3pm).

Places: 18

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend:  This course aimed at all staff members

Description: The programme delivers the skillset to manage pressure effectively, creating a culture where remote employees are engaged, resilient and equipped for challenge in remote working leading to increased agility and adaptability.  Recent challenges requiring almost instant transition to remote working has created a need for managers/leaders to expand their skills base to manage teams remotely and the future challenges of remote working.

Participants will learn:

  • The challenges of different types of remote working
  • The essential skills for building a remote performance culture
  • Maintain engagement motivation and performance in remote settings.
  • Building a “Self-Awareness” culture in team members
  • High value communication for working remotely
  • Trust and the benefits of a “trust dividend” in remote working
  • The core traits of sustainable remote working
  • The essential role of resilience in successful remote working
  • Building a plan for self and the team
  • Successful strategies for maintaining a plan

Learning Outcomes: 

  • Understand and identify sources of personal & professional pressure in remote teams
  • Identify management skills for facilitating  team performance during remote working
  • Psychosocial factors for managing remote teams
  • Understand the relationship between pressure performance and resilience and the impact of remoteness
  • Understand the competencies for reducing the impact of remote team working
  • Understand the skills for  managing pressure and performance including work/home boundaries and transitions
  • Adapting  strategies for exceptional performance “Winning Gold”
  • Recognise and support team members who are under extreme pressure remotely
  • Understand how to communicate/feedback effectively remotely
  • Implement strategies for improving engagement and reducing pressure within self and colleagues
  • Practice Resilient Leadership and what might that look like
  • Develop empathy trust and collaborative behaviours in the team
  • Manage personal boundaries/transitions between work and home – finding the ‘off switch’
  • Improve performance, creativity and self-management under pressure without impacting on personal health, well-being and vitality.

Course Notes: To gain the maximum benefit and subsequent impact from the course each learner will be asked to undertake some light pre and post course work.

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who Should attend?

This workshop is for all staff who run meetings, deliver lectures or make presentations. 

Description: Delivering a presentation, whether face-face or virtually, is daunting for many of us. This workshop is hands-on with lots of practice and feedback. The overall aim of the workshop is to help you be more competent and confident in your unique way of presenting. This workshop comprises of two half-day workshops, Workshop 1 and 2.

Workshop 1: Design for Success

At the end of this workshop, you will be able to:

  • Pinpoint the precise purpose of your presentation
  • Design a comprehensive and succinct presentation
  • Maximise the effectiveness of your unique presentation style 
  • Positively invite and encourage questions
  • Manage your audience
  • Finish your presentation comfortably on time. 

Workshop 2: Deliver with Confidence and Conviction

At the end of this workshop, you will be able to:

  • Master your Zoom delivery
  • Develop a confident mindset and use your nerves to drive success
  • Get your point across clearly and succinctly
  • Create effective visual aids
  • Enable others participate effectively on Zoom.

Course notes: To prepare for the workshop, you will be asked to prepare to deliver a simple presentation at the workshop.   

Scheduling notes: The workshop is divided into workshops 1 and 2 and all participants attend both.

Places: 12

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend? This course is aimed at staff members whose role involves any form of communication with students 

Description: The aim of this workshop is to equip staff with the knowledge and practical skills to identify and effectively respond to Distressed and/ or at Risk Students.  This will facilitate early intervention and increase the likelihood of students being linked with support services which is crucial to their mental health. 

Scheduling Notes: The course which is divided into two parts - Responding to Distressed Students and Responding to At Risk Students is delivered over 1 full day when delivered in a classroom setting and over two half day workshops when delivered using the online platform Zoom. This bespoke training presentation designed for 3rd Level Institutions includes audio- visual scenarios, group and experiential work.

Course Notes: Participants will be sent case scenarios via email ahead of the course which will be used for the group work segment of the training. 

Places: 24

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.