Course Catalogue A-Z

Who is the course for? 

This course is for staff who already have a good level of experience making presentations. The aim of the workshop is to build on existing presentation skills. 

How long is the course? The course is two half days. 

What topics will be covered?

1. Building confidence

2. Story Telling

3. Managing your audience

4. Effective use of visual aids

5. Presenting on MS Teams and Zoom

Do I need to prepare anything before I arrive? Please prepare and be ready to present a three-minute presentation called ‘My Presentation Style’. The following bullet points will help. (Please do not use PowerPoint). 

• Describe your natural presentation style

• How does this style serve you (or not)?

• What to you hope to get from this workshop?

• Why presentations are important in your role?

• The pitfalls you can fall into when presenting?

Prework for Workshop 2 will be given at workshop 1. 

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

This development programme is specifically for Assistant Professors appointed since June 2018.

For further information, see the dedicated Newly Appointed Assistant Professors Development Programme page.

Aurora is a leadership development training programme aimed at women and those who identify as a woman. It aims to encourage those in academic and professional roles to think of themselves as leaders; to develop leadership skills and to help institutions like UCD optimise the leadership potential of women and those who identify as a woman.

Aurora originated through the Leadership Foundation in the UK, in response to Professor Louise Morley’s (2012) stimulus paper called ‘Women in Higher Education Leadership’ Absences and Aspirations’. 

The programme is now delivered by Advance HE and it provides, in an interactive online learning environment, core and adaptive leadership skills and knowledge over six stand-alone days. These sessions are delivered online over a five month period.

The Aurora programme comprises of a combination of development days; self-directed learning from on-line resources; cross-institutional action learning sets and in-house mentoring. Training is delivered in an online format with attendance of between 80-100 participants.

Making an application for 2022-2023

Applications for the 2022-2023 Aurora Programme will be open between Wednesday, 14 September and 12pm on Wednesday, 5 October 2022.

You will find the application form and other relevant information via the following links:

Aurora Application Form 2022

Aurora Information for Applicants

Aurora Guidance in Choosing a Mentor

For more information about Aurora, you can visit the AdvanceHE website.

Participants

The programme was established in 2013 and has run in a number of venues in the UK and Ireland, including London; Manchester; Bristol and Glasgow and Dublin. UCD has supported over 143 women to participate in the programme since 2015,  demonstrating the University's commitment to leadership development and gender equality.

• Aurora Participants 2015 (Pilot)
• Aurora Participants 2016
• Aurora Participants 2016-2017
• Aurora Participants 2017-2018
• Aurora Participants 2018-2019
• Aurora Participants 2019-2020
• Aurora Participants 2020-2021
• Aurora Participants 2021-2022

Mentors

Aurora requires that the University puts systems in place to help support and develop participants on their Aurora experience. This includes having mentors in place to work with participants; having an overall UCD Aurora Champion and also support and liaison through the People and Organisation Development, UCD HR.  Although the development days are run over 5 months, the mentoring arrangement continues throughout a calendar year to help participants maximise the benefit of the programme.

• 2015-2016 Aurora List of Mentors
• 2016-2017 Aurora List of Mentors
• 2017-2018 Aurora List of Mentors
• 2018-2019 Aurora List of Mentors
• 2019-2020 Aurora List of Mentors
• 2020-2021 Aurora List of Mentors
• 2021-2022 Aurora List of Mentors

Professor Joe Carthy is currently the overall Aurora Programme Champion and Katharine Slattery, People and Organisation Development Specialist, is your contact in HR.  Should you have any queries in relation to Aurora in UCD, please contact peopledevelopment@ucd.ie.

If you have questions relating to other leadership or management development please discuss this with your Line Manager or Head of School/Unit at your annual P4G conversation.

Who is this course for?
This course is for all staff members interested in tools and techniques that will help them better manage their time, work smarter not harder and increase individual and team productivity.

The aim of this half day course is to focus on how to prioritize workload and avoid distractions to reduce the feeling of being overwhelmed. We will look at techniques to help learners make sure all their day to day tasks are complete and nothing is overlooked. As well as identifying their personal ‘time-stealers' and how they can tackle these going forward.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario-based exercises and group discussions will be used throughout to allow learners to gain a better understanding of the content covered.

Topics Covered:
● Your role responsibilities and priorities
● Identifying your personal time stealers
● Dealing with common distractions - Interruptions/emails/phone calls
● Techniques so all day to day tasks are complete and nothing is overlooked
● Planning tools and techniques - tasks; to do lists; daily plans
● Prioritising tools and techniques - urgent versus important
● Decision Making process

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to complete a weeks worth of time sheets to see if they are productively planning their time and getting the most out of their work day.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

• Building Resilience (Online Learning)

Who is this course for? 
This course is for all staff members interested in developing their influencing skills, both to build relationships and to achieve relevant outcomes. The aim of the programme is to improve the effectiveness of participants as influencers and to provide some techniques and approaches to enable this. 

How long is this course? 
This course includes 2x 3-hour workshop - including 15-minute break – followed by a 1 hour Action Learning Set.

What topics will be covered? 
This programme aims to develop influencing skills, strategically and tactically, for the ultimate good of the participant, the area work in and the University. The topics to be covered are outlined below:

Preparation: 

• What’s the goal – are we clear on what we want to achieve?
• Understanding the heuristics of how we think and why we think in a particular way
• The What and the Why
• The Who and the How
• A strategic approach

Self-Awareness – the 5 dimensions of emotional intelligence

Influence tactics

• How people respond – positively and negatively to influence tactics
• Overcoming barriers
• Reading the situation

Key interpersonal skills

• Strategic listening
• Question technique
• Words, tone and body language 
• Using storytelling in communications

Influencing style

• Styles of influencing
• Choosing the right style for the situation
• Your style
• Understanding others 
• Respecting each other’s value
• Strengths and areas for development

Skills practice

Personal action plans

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course each learner will be asked to undertake some light pre and post course work. This includes a short self-awareness questionnaire, a short video and 2 articles to read.

Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. In addition, they can download materials locally and these will be available to them forever in this case. 

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This advanced course is for staff members interested in sharpening their communication skills further. 

The aim of the course is to help identify barriers to communication, focus on strategies for overcoming these barriers, and develop participants’ skills in building influence and impact.

How long is this course? 
This is a 3.5-hour workshop - including 15-minute break

What topics will be covered? 
Participants will sharpen their communication skills by identifying barriers to communication and strategies for overcoming the same and develop skills to build influence and impact. The topics covered include:

• The communication process and how it can go wrong

• How our brains process what we hear – the filters we use

• Key rules of effective communication

• Understanding your own communication style and that of others

• Using that understanding in everyday communications at work

• Focused listening and skilled questioning

• Getting yourself heard in different situations

• Online communication – the minefield of our new virtual world and getting the best from it

• The assertive communicator

• Reviewing your communication and action planning to enhance

Do I need to prepare anything before or after the session? 
Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. In addition, they can download materials locally and these will be available to them forever. 

Pre work will include: 

• Watch a custom designed short video introducing the programme, what elements of UCD strategy and values the programme supports, what to expect, what is expected of participants and what to do in advance of the training. This will act both as a teaser and to start to sensitive the learning

• A self-analysis questionnaire 

• Two articles – HBR on Getting to Yes and a second article on virtual communications

• View video on taking control of non-verbal communications

• Think about your purpose for attending. What would be a positive take-away for you?

The tasks will take no more than 40 minutes to complete

Padlet for Pre- and post-work: https://padlet.com/learning34/5rtyn47c8kucek1d

Booking:
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff members who would like to understand more about their personal resilience and how they can continue to develop their resilience, enabling higher levels of well-being and performance. The aim of the programme is to provide participants with a deeper understanding of their resilience levels, providing tools and approaches to develop resilience habits.

NB – The content of this course is also covered in the RISE programme for people managers and senior leaders, with a view to creating a common framework and language around this topic. If you are in the target cohort for RISE, you will explore this content as part of that programme, and so we recommend that you do not register for this short course.

How long is this course? 
This is a 3.5-hour workshop - including 15-minute break 

What topics will be covered? 
This course will explore the approach created by The Resilience Engine – based on more than a decade of research and application. This course has been designed to develop self-awareness and boost personal resilience in a busy world. 

Participants will explore some of the most common myths that exist around resilience, learn how they can boost the key enablers of resilience in their own lives and explore how they can resource themselves. Tools such as the Resilience River® and Resilience Dynamic® will be explored during this session. Participants will create a personal action plan which will support the creation of new resilience habits. 

This session will be both interactive and reflective, participants will be invited to explore their own resilience in an open and vulnerable way, in a safe and supportive classroom environment.

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course, each learner will be asked to consider what resilience means to them and how they personally define it. After the course, participants will be provided with recommended reading and LinkedIn Learning course recommendations. Participants will receive “check-in” emails following the session.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is aimed at all staff members. The aim of the workshop is to allow  you to tap into your critical and creative problem solving techniques and abilities in order to enhance successful performance in creative problem solving.

How long is this course?
This is a 3.5 hour workshop - including one 15 minute coffee break

What are the topics covered?
The programme concentrates on building on the three aspects of success, your Passion, Productivity & Perseverance.

By working with the acronym I.D.E.A., participants learn the creative problem solving skills of: 

• Using your Passion to control your Emotions
• Analysing Problems
• Generating Alternative actions
• Removing Obstacles & Blockages to achieve action

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course, participants will be asked to consider a problem/issue that they would like to bring to the workshop.  These will be discussed during the course exercises and will help achieve the learning outcomes above.

Tutor course notes will be distributed after the course to enhance further learning.

Booking: 
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff members interested in developing their communication skills. The aim of the programme is to improve the effectiveness of participants as communicators and to provide some techniques and approaches to enable assertive communication. 

How long is this course?
This is a 3.5-hour workshop - including 15-minute break – followed by a 30 minutes Action learning Set.

What topics will be covered? 

• Self-Awareness – the 5 dimensions
• Communications Skills (Barriers to Effective Communication; Key interpersonal skills; Communication across different mediums including online video conference)
• Communication styles – understanding yours and that of others (NB this will be linked to
• DISC where participants already have completed a profile)
• Strategies for communication in difficult situations (Assertive communication; Getting your message across)
• Personal action plan

Participants will learn the skills of how to get their message across and understand and engage
others better, whatever the situation. On completion of this programme, participants will be able to:

• Adapt and modify their communication style and skills when dealing with others, to get their message across
• Understand their own style when influencing others
• Recognise assertive, aggressive and passive behaviour in self and others
• Have the knowledge to enhance own assertiveness
• Know how to communicate across different mediums especially in the new world online environment

Do I need to prepare anything before or after the session? 
Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. In addition, they can download materials locally and these will be available to them forever in this case.

To gain the maximum benefit from the course each learner will be asked to undertake some light pre and post course work. This includes a short self-awareness questionnaire, 2 articles to read and a short video.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?
This course is for all staff members who want to run more interesting meetings with better participation and better outcomes. Meetings are not just places where decisions are made and work is done, they shape and reflect the culture within which we work. 

The aim of this course is to provide participants with the skills to run high-energy, creative meetings which enable us to achieve more in less time, while building more effective teams and a better environment.

How long is this course?
Session 1 takes place on campus and lasts 3.5 hours (with a 15-minute break).
Session 2 takes place on Zoom and lasts 3 hours (with two short breaks)

What topics will be covered?
Session one will cover

• Preparing your meetings: clear objectives, energy-led agenda, creative methodology
• Designing meetings that build collegiality and achieve objectives
• Generating the right participation
• Minutes – v – action plans: writing for momentum

Session two will cover

• Creating a team charter
• Staying on track
• Creative discussion and decision-making techniques

Do I need to prepare anything before or after the session?

There are two bits of pre-course work in advance of Session Two:

1. Participants will read a workbook sent a week before the course. 

2. Participants will complete a short questionnaire  

In advance of Session Two:

Participants will complete a ‘meetings audit’ by reflecting and writing (in a template) on two meetings that they have attended and two meetings that they have run

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?
This course is aimed at all staff members. The aim of the course is to help participants explore some of the behaviours associated with personal effectiveness and a solutions-focussed mindset, and how they can implement these behaviours for improved effectiveness.

How long is this course?
This is a 3.5-hour workshop

What topics will be covered?
The course will look at the area of initiative, ways to become more proactive, make decisions and develop a solution focus. Participants will create an action plan for personal effectiveness during the session.

Do I need to prepare anything before or after the session?

• Before the session participants will be asked to list what their elements of their own personal effectiveness that they would like to strengthen as a result of this course,
• They will also be asked to list a couple of instances where they have recently taken the initiative and their experience in doing so.

Booking:
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie  or call ext 4919.

• Developing Resourcefulness

Who is the course for? 
This course is for all staff. The aim of the course is to develop your own skills in managing change and/or help colleagues who would like to manage change more effectively. 

How long is the course? 
This is a half-day course.

What topics will be covered?

• Emotional responses to change

• Heightened awareness of psychological barriers to change

• Realisation of how fear can stifle positive change

• How a Growth mindset can enhance well-being

• An action plan to take more control

• Improved self-belief and confidence 

Do I need to prepare anything before I arrive? 

Please choose activity A or B

Option A 

Think of a negatively perceived change that you are currently experiencing (or one from your recent past). Please prepare to share the following questions with one other person at the workshop:

• What change are you currently experiencing that stands out for you?

• How long have you been experiencing this?

• How are you feeling about it?

• What is the impact of the change on you/others?

Option B (relevant to Prochaska)

Consider a change that you would like to make to improve your life

• What is this change?

• What will it add to your life?

• How long have you wanted to make this change?

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?
This course is for all staff members interested in developing and adapting their skills to communicate with different stakeholders.

In today’s complex professional environment communication is more important than ever and all staff need to be able to effectively communicate with a broad stakeholder group to understand needs, influence direction, and achieve results. People have different needs, and as stakeholder groups become broader and more communication is done remotely, the potential for miscommunication dramatically increases.

This half-day Stakeholder Management course is designed to enable staff to effectively communicate with internal and external stakeholders, through key written and verbal communication channels.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario-based exercises and group discussions will be used throughout to allow learners to gain a better understanding of the content covered. The course has a focus on adapting the message to suit different stakeholder groups and their varying requirements. Finally, the course highlights the importance of stakeholder engagement and looks at how professional communications are a key element to this.

Topics covered:
● Identifying your internal and external stakeholders, their needs, expectations and priorities
● Stakeholder mapping
● The stakeholder engagement process
● Adapting your message based on the stakeholder's role, level and tenure
● Developing working relationships and a stakeholder communications plan

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to complete a draft Stakeholder Map, listing all of their stakeholders and how they should be prioritized.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses.

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?
This course is for all staff members interested in developing their service delivery skills. In today's customer-oriented environment, "people skills" are critical for personal and organisational success. This half-day course will give staff the skills they need to communicate professionally both with internal and external customers and enhance customer relationships through excellent customer service. The session will also help learners analyse the essential ingredients of presenting a professional image - i.e. Attitude and Behaviour. The session will also help learners understand their customer better and manage expectations.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario based exercises and group discussions will be used throughout to allow learners to gain a better understanding of how principles apply in practice.

Topics covered:
● What are the features of excellent customer service?
● Defining your responsibilities to internal and external customers
● How to present a professional image - our appearance, attitude and behaviour
● Self-assessment of your existing customer service skills - the associated
strengths and weaknesses
● Professional Communication Skills
● Handling difficult customers with confidence
● Measuring client satisfaction

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to complete a Customer Service Quiz to assess how good their current customer service skills are. This will help learners to set the context for the course and allow them to focus on areas they need to improve on.

 Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

In the meantime you may wish to access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff who would like to make better use of their time in pursuit of their goals. The aim of the course is to help participants to become more goal focused and prioritise what is important. 

How long is the course? 
This is a half-day course.

What topics will be covered?

• How to build a goal focused mindset

• Put a structure on your day so that the important things get done

• Recognise when you are most productive

• Build and maintain a positive attitude to complete daunting tasks

• Achieve realistic goals

• Establish effective time management habits

• Finish work on time

Do I need to prepare anything before I arrive? 
Identify a goal/goals that you would like to achieve in both your personal and work-life. This may be a goal that you have been putting off for some time. Write down your goal and why it is important to you. Prepare to share this with one/two other people. 

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff members interested in learning about the concept of the Growth Mindset as created by Dr Carol Dweck. The aim of the programme is to give participants and understanding of how operating from a Growth Mindset as opposed to a Fixed Mindset will support resilience, learning and provide a platform for reaching their potential. 

How long is this course?
This is a 3.5-hour workshop - including 15-minute break 

What topics will be covered?
This course will the theory of the Growth Mindset sharing some of Carol Dweck’s research concepts.  The course will review the Growth Mindset from an individual and team perspective. The challenges in moving to and operating from a Growth Mindset will be explored and assumptions that limit people in accessing the Growth Mindset will also be discussed.  Links to the concepts of psychological safety and vulnerability will be made. Participants will be given the opportunity to participant in individual and group exercises as part of the training. 

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course each learner will be asked to watch the following YouTube video
https://www.youtube.com/watch?v=2nF90sAW-Yg&t=55s 
and review this HBR article about The Growth Mindset  [https://hbr.org/2016/01/what-having-a-growth-mindset-actually-means?autocomplete=true]. 

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend? This training is only for UCD employees who are, or are likely to be, members of an interview panel. The first part of this course focuses on those who manage and administer the Resourcing Process in UCD. The second part of this course is to assist Hiring Managers to recruit the correct candidates for the role

Description: The first part of this course will assist managers to write a Job Description, use UCD Infohub and provide an introduction to Job Families.  The second part of this course will provide guidance on planning the interview and the structure a formal interview should take, how to deal effectively with difficult situations and how to provide constructive feedback.

Scheduling Notes: 3.5 hour workshop - including a 15-minute break.

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

This Leadership programme has been created to support the delivery of the UCD Strategy 2020-2024, 'Rising to the Future'. As per our strategy, we commit to rising to meet the global challenges of the future through the excellence and impact of our research, scholarship and innovation, while ensuring every member of our community is enabled to achieve their full potential.  

Our new strategy places a strong and defined emphasis on the pivotal role that developing our faculty and staff will have in the achievement of the four strategic themes. This programme will enhance the quality of leadership and management within the University by supporting our leaders in the development of the skills, knowledge, and behaviours necessary to live and work successfully in the constantly evolving VUCA world (Volatility, Uncertainty, Complexity, and Ambiguity).

This new programme, in conjunction with our external training partner Flow Group, has been designed to bring together the Leadership and Management populations of UCD to reflect and plan their individual and collective approaches to navigating the complex landscape.

In order to continue to deliver on UCDs ambitious strategy we need to create a collaborative, agile approach to leadership and management that will foster a culture and environment which actively empowers people to thrive and do their best work.

Booking:

For details of upcoming events or to book your place on available courses, please visit the UCD RISE Leadership and People Management Booking Centre.  Book Here

Please note only eligible participants will have access to book on the UCD RISE Leadership and People Management Programme.

If you have any queries relating to this programme, please contact peopledevelopment@ucd.ie 

Leading at a Distance

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

• Leading Virtual Meetings

UCD’s new e-learning resource LinkedIn Learning is available here.

Who is this course for? 
This course is for all staff members who are considering using mentoring/or have already signed up to engage in a mentoring partnership, as a tool for professional development. 

The aim of the programme is to ensure that workshop participants will know exactly how to maximise the potential that engaging in a mentoring partnership offers.

How long is this course? 
This is a 3.5-hour workshop - including 15-minute break 

What topics will be covered? 
This course will cover a wide range of issues related to setting up and maintaining a positive, productive mentoring partnership.  It helps ensure that both mentors and mentees will be agreed on what mentoring is and what each of their roles will be in making it work.  It will explore what the key elements of successful mentoring are and what the partners need to do to ensure that this operates in their mentoring partnership.  During the workshop mentees will get guidance on what to look for in mentors, and ways of approaching potential mentors. The participants will have time to consider their own goals for engaging in a mentoring partnership and how to articulate these goals using the SMART acronym. 

During the workshop the participants will be clear on exactly what they are aiming for in their own partnerships and be able to identify ways to evaluate their own partnerships once they have set them up.  The participants will know the role of the mentoring agreement in maintaining this type of partnership, and how to ensure their own mentoring agreements are practical and useful in helping to achieve this. 

At the end of the workshop the participants will feel more confident in moving forward into their mentoring partnerships.

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course each learner should have considered what exactly they are looking for from a mentoring partnership.  This will help the mentees be more focussed during the session and make their they can maximise what they can gain from participating in the workshop .

After the workshop the participants will be provided with a number of templates that can be used in the setting up and running of their own partnerships. The key then is for the participants to engage in their mentoring partnerships as soon after the workshop as possible. 

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff members who have agreed to be a mentor to a colleague within UCD.

The aim of the programme is to ensure that workshop participants will know exactly what their role is as mentor and what is required to ensure that both mentee and mentor maximise the potential that engaging in the mentoring partnership offers.

How long is this course? 
This is a 3.5-hour workshop - including 15-minute break 

What topics will be covered? 
This course will cover a wide range of issues related to setting up and maintaining a positive, productive mentoring partnership.  It helps ensure that both mentors and mentees will be agreed on what mentoring is and what each of their roles will be in making it work.  It will explore what the key elements of successful mentoring are and what the partners need to do to ensure that this operates in their mentoring partnership.  The programme will look at the key skills mentors will need to ensure that they are the best possible mentor, including looking at goalsetting; listening; feedback and questioning.  

During the workshop the participants will be clear on exactly what they are aiming for in their own partnerships and be able to identify ways to evaluate their own partnerships once they have set them up.  The participants will know the role of the mentoring agreement in maintaining this type of partnership, and how to ensure their own mentoring agreements are practical and useful in helping to achieve this. 

At the end of the workshop the participants will feel more confident in moving forward as Mentors.

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course each learner should have considered the reason they have agreed to be a Mentor, and what potentially they feel they may gain personally from a mentoring partnership.  

After the workshop the participants will be provided with a number of templates that can be used in the setting up and running of their own partnerships. 

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff members interested in developing their coaching skills. The aim of the course is to facilitate the development of the skills and mindset required to hold quality, focused and productive coaching conversations that result in greater clarity and direction for others. The mindset and skills can be used one to one, in a group, with colleagues, reports and stakeholders alike.

How long is this course?
This course includes 2x 3.5-hour workshop - including 15-minute break – followed by a 1-hour Action Learning Set

What topics will be covered? 
Coaching is a core mindset and skill that can be applied in any situation. The specific skills focused on in the programme are:

• Questioning
• Listening
• Empathy
• Directness
• Being non judgmental
• Patience
• Presence
• Coaching

By the end of this one-day programme you will leave with a practical tool, which you have practiced and are confident in using, which:

• Gives laser sharp focus to your team
• Significantly accelerates their performance
• Saves time for you…over time
• Empowers your team to problem solve themselves
• Grows the next level of managers and leaders

In addition, you will have built:

• The capacity to deliver quicker, better and more impactful results through your team and your colleagues at work
• An understanding of the value & impact of coaching
• The motivation, confidence and skills to have impactful coaching conversations at work
• The ability to identify where coaching can be used to improve performance in your team
• The ability to use practical coaching skills with your team in a variety of situations including feedback sessions, development conversations, team and individual meetings and in any situation where you are aiming to increase performance and results.
   

Do I need to prepare anything before or after the session? 
Participants on this programme will have access to an online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. In addition, they can download materials locally and these will be available to them forever.

Pre work will include:

1. Read the article ‘Leveraging the Coaching Revolution’
2. Learn about the difference between coaching, mentoring, training, and managing as well as what coaching is and what it is not
3. Set your own objectives for attending the programme and enhancing your mindset and skills as a people manager

Post course work will include:

1. Completing actions committed to in personal action plan
2. 2 peer coaching sessions over the following 3 months focused on their development as a people manager and specifically the development of their coaching skills and practice
3. Updating of actions and impact on digital whiteboard before action learning set.

A one-hour, online, action learning set will be facilitated by the trainer 2 months after the programme so that the participants can share experiences and learnings with one another and problem solve as needed.

Booking:
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?
This training is suitable for learners who want to continue to influence others in a positive way and mentor, motivate and guide others towards achievement of goals. This half-day course has been designed to address the new challenges associated with managing Hybrid Teams. During the training, we look at the benefits of a hybrid model from the employer's and employees' perspectives. We will also look at how to encourage collaboration and engagement within teams no matter where individuals are located and how to sustain inclusion for all.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario-based exercises and group discussions will be used throughout to allow learners to gain a better understanding of the content covered.

Topics Covered:

• Benefits of the Hybrid Work Model
• Common challenges of Hybrid work
• Manage communication and meetings
• Identifying and reducing proximity bias
• Delegating from a distance
• Productivity & collaboration tools
• Building motivation and fostering connection across your team

Do I need to prepare anything before or after the session?
Before the course, we will ask learners to complete an online survey in relation to their current role and the daily challenges they come across while managing a hybrid team. This survey will help raise each learner's self-awareness and encourage them to focus on what they want to get out of the training.

Before the course begins each learner will also receive a 3-2-1 Personal Action Plan template. At the end of the course, the trainer will facilitate a short reflective activity which will allow each learner to use this template to record: 

3. Three things they learned/were reminded about during training

2. Two things they want to action based on the session

1. One thing they are going to action this week

Learners will be encouraged to share their entire plan with their supervisor, manager or a co-worker in order to have accountability. 

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

• Managing Virtual Teams 

Who is this course for?
This course is for all staff members interested in developing skills that will help them work effectively and productively in a hybrid environment.

The aim of the programme is to give learners the confidence and techniques to transfer their current skills to a remote or hybrid working environment. During the course, we will look at how learners can best manage their workload and effectively schedule suitable tasks at home and in the office. We will also look at how to communicate effectively, stay engaged and continue to collaborate with team members.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario-based exercises and group discussions will be used throughout to allow learners to gain a better understanding of the content covered.

Topics Covered:

• What is Hybrid working?
• Organising your work week for maximum impact
• Prep for productivity: home and office physical spaces
• Dealing with disruption at home and in the office
• Understanding communication preferences: yours & your teams
• Staying connected and collaborating

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to complete a “Hybrid Working Planner”. This will help to raise their awareness to issues they may be struggling with and where to focus their efforts moving forward.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?
This course is for all staff who would like to improve their business writing skills. The aim of this course is to help participants to develop their writing so that it is clear, concise, complete and correct.

How long is this course? 
This is a half-day course

What topics will be covered?

• Pinpoint the purpose of the correspondence 
• Learn an effective three stage approach to writing emails
• Identify, examine, and apply the key principles of business writing
• Identify and apply effective phrasing to all written communication
• Avoid typical punctuation and grammar error
• organise, structure and evaluate materials

Do I need to prepare anything before I arrive?
It is advisable to have some samples of your own business writing with you that you can refer to. 

Booking:
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Below are some online learning options available to UCD Staff. 

• Time Management: Working from Home
• Finding your Productive Mindset
• Managing Stress for Positive Change
• Leading at a Distance
• Leading Virtual Meetings
• Managing Virtual Teams

To support you at this time, an Orientation session is available for new or recently joined employees. The aim is to provide information on the UCD strategy, structure and some key services which will help to settle you into working life in UCD.  For more information on what is covered at the session please see the outline for the most recent session in March - Orientation Programme Agenda March 2023. 

Some resources to help you settle into UCD, including the UCD Values, can be found here on LinkedIn Learning.  

Booking

The next Orientation Programme Event will take place on 17th & 18th May 2023.  This Hybrid Orientation Programme comprises of a 2.5 hour in person session on Day 1 followed by a 1 hour online session on Day 2 (Note: It will place over 2 consecutive days).  Please book via the - New Staff Orientation link.

If you have any queries regarding the orientation webinar, please contact peopledevelopment@ucd.ie or call ext 4919.

This one hour seminar is aimed at all employees who have commenced work in UCD within the last few months and who are members of the Single Public Service Scheme.  In general, members of the Single Scheme are new entrants to public service on or after 1 January 2013.

Prior to booking please confirm that you are a member of the Single Public Service Pension Scheme.  You can check this on your online pensions record through ESS.

Booking
Dates for this course will be advertised soon. For details of upcoming events or to book your place, please visit the  HR Pensions & Retirement booking centre.

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

 Additional Resources:

• UCD Pensions

This one hour seminar is aimed at employees who are in the pre existing UCD Pension Schemes having joined the Public Sector pre 1^st January 2013.  It will provide an overview of the two options available for those interested in voluntarily augmenting their UCD Pension Benefits: Additional Voluntary Contributions and Notional Service Purchase. Please note the Notional Service Option is only available to employees who have a potential of 9 years service in UCD and who joined the Public Sector pre 1^st January 2013.

Note: Prior to booking please confirm that you are not a member of the Single Public Service Pension Scheme.  You can check this on your online pensions record through ESS

Booking For details of upcoming events or to book your place, please visit the HR Pensions & Retirement booking centre

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend?
This course is for all staff members interested in developing their project management skills. The aim of the programme is to to give participants the necessary skills to understand what project management is, by leading them through the fundamental elements of project management.

How long is this course? 
This is a one day course, running from 9:30am to 4:30pm

What topics will be covered? 
The fundamentals of Project Management will be presented: lifecycle, project management continuum: (traditional waterfall, setting project objectives, scoping a project, scheduling projects, project control, overview of project management tools and understanding the triple constraints of project management.
The course will also cover the following

• Developing a high-level work breakdown structure 
• Constructing a RAID log (Communications / accountability, tool) 
• Estimating a project duration
• Constructing a BOSCARD (High level project identification tool.

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course each learner will be asked to consider an upcoming project or one they have been involved in previously that they can use as a point of reference.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course should only be undertaken by those in roles where these learnings can be applied to projects immediately or in the near future. 

What topics are covered?
This QQI (formerly FETAC) Project Management Certificate course (Level 6) is a 4-day course and has been designed to give participants a solid introduction to the skills that are required to work effectively in managing and overseeing projects in the workplace.

The course focuses on exploring the fundamental principles of successful project management and incorporates a number of easy to apply, effective tools and techniques that will allow participants to become more confident and competent in managing a project. All core Project Management skills are covered including planning, managing and closing projects, risk management, resource and scope planning, quality control and leadership techniques.

The course is highly interactive and utilises real life insights and practical everyday workplace examples. It is aimed at new, recently appointed, or those who are intending to become project managers.

This 4-day course contributes to the learning and education hours you need to apply to sit the Project Management Institute (PMI) CAPM (Certified Associate in Project Management) certification exam. PMI Certification is globally recognised as a gold standard in PM industry certification.

Please note there is a sizable amount of work in this course which will take significant time and effort with participants required to undertake pre and post course work and complete and submit two comprehensive assignments. In addition, all participants must be available to attend all four days.

Upcoming dates and application process

The course will be held on the following dates in 2023:

• 28 March 2023
• 29 March 2023
• 18 April 2023
• 19 April 2023

The closing date for receipt of expressions of interest in this course was 5:30pm on Friday 24 February 2023, and places have now been allocated.

If you have questions relating to your professional development please discuss this with your Line Manager or Head of School/Unit at your annual P4G conversation.

Who is this course for?
This course is for all staff members interested in developing their public speaking skills and confidence. The aim of the session is to provide learners with the key skills to develop their self-awareness and increase their confidence in speaking at internal meetings or to external audiences.The course will provide learners with a strategy for taking the focus off their nerves by being knowledgeable, well practiced and prepared.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario based exercises and group discussions will be used throughout to allow learners to gain a better understanding of how personal effectiveness principles apply in practice. Topics will focus on understanding the audience learners are speaking to and how they can prepare the right talking points for the audience and keep them engaged throughout.

Topics Covered:
● Setting aims and objectives
● Developing powerful body language
● Positive language and appropriate gestures
● Connecting and interacting with your audience
● Top techniques for influence and credibility

Do I need to prepare anything before or after the session?
Before the course, learners will be provided with a number of pre-recorded videos to watch before they attend the
course.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

RISE Leadership and People Management Programme

The RISE programme is designed for all Senior Leaders and People Managers across UCD.

This Leadership programme has been created to support the delivery of the UCD Strategy 2020-2024, 'Rising to the Future'. As per our strategy, we commit to rising to meet the global challenges of the future through the excellence and impact of our research, scholarship and innovation, while ensuring every member of our community is enabled to achieve their full potential.  

RISE is delivered by our strategic partners Flow Group. The modules are designed to facilitate participants coming together to reflect and plan their individual and collective approaches to navigating an ever-changing and complex landscape, and each session includes personal reflection, action planning, small group conversation, idea generation and discussion.

This high impact programme is designed as a learning journey which consists of a number of modules which must be completed in sequence. Senior Leaders and People Managers will attend the Core Module together to share experiences and work to create common approaches and language. Each cohort will then attend their Essentials 1 and Essentials 2 modules in sequence.

RISE Insights
The programme also offers RISE Insights Sessions on HR, Finance and Research Finance. These optional 90-minute offerings delivered by our UCD colleagues provide specialist advice and guidance. Insights Sessions can be attended at any time once you have completed your Core module.

RISE Peer Connect
These one-hour self-contained sessions allow for the continuation of learning and sharing among our diverse community of people managers and leaders. The purpose of these facilitated sessions is to connect peers in small groups of three, with each person talking through a challenge, idea or insight, sharing experiences and using the group as a confidential sounding board.

These sessions can be attended at any time throughout your RISE journey.

This two-minute video explains more about Peer Connect. 

Booking your place on RISE
To book your place on any of the RISE offerings please visit the dedicated RISE Booking Portal available to People Managers and Senior Leaders.

Please note only eligible participants will have access to book on the UCD RISE Leadership and People Management Programme.

Who is this course for? 
This course is for all staff members interested in developing their leadership potential.

The course explores how each learner can realize their leadership potential by setting an example, taking initiative, taking ownership, being accountable, finding solutions to problems, influencing others and by supporting your colleagues.

Each learner will leave the course with the knowledge that every employee has the potential to lead.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered? 
This course is highly practical and interactive and includes discussion, exercises and activities based on real world scenarios. Our trainers will also encourage learners to bring in their own experience and discuss practical, local examples where relevant.

Topics covered:
● What is a mindset and how can we change it?
● Adopting a Leadership Mindset - why bother?
● Leadership characteristics to develop - Responsibility; Empowerment; Accountability; Continuous Improvement; Inclusivity, Diversity
● Hearing and making effective use of feedback received
● Setting SMART goals for yourself that align with UCD core values and your P4G

Do I need to prepare anything before or after the session? 
To gain the maximum benefit from the course each learner will receive reading materials before the course begins which introduces the concept of Fixed and Growth Mindsets. We also recommend learners watch this LinkedIn Learning session on Leadership Mindset.

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses.

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for?
This course is for all staff members interested in honing their networking and communication skills in the workplace. The aim of the course is to give staff an opportunity to awaken their skills to effectively communicate within the workplace. Staff working remotely from home have navigated how best to communicate with colleagues to fulfill duties. This session gives staff the confidence and employee engagement skills to successfully engage in person also.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered? 
This is a highly practical course and scenario-based exercises and group discussions will be used throughout to allow learners to gain a better understanding of the content covered.

Topics Covered:
● Building rapport
● Identify your workplace relationship needs - individuals or departments you work closely with
● Creating productive relationships
● The importance of language used - speaking plainly
● Essential communication skills
● Being an effective team member
● Adopting a positive mindset
● Working collaboratively with others

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to complete a pre-course survey that asks specific questions about your current social skills. This will help learners to set the context for the course and allow them to focus on areas they need to improve

Post Course Work
Before the course begins each learner will also receive a 3-2-1 Personal Action Plan template.

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. The 2021/22 training course catalogue will be launched and available to book from the start of the next Academic Year

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who should attend? This course is aimed at staff members whose role involves any form of communication with students .

Description: The aim of this workshop is to equip staff with the knowledge and practical skills to identify and effectively respond to Distressed and/ or at Risk Students.  This will facilitate early intervention and increase the likelihood of students being linked with support services which is crucial to their mental health. 

Scheduling Notes: The course which is divided into two parts - Responding to Distressed Students and Responding to At Risk Students is delivered over 1 full day when delivered in a classroom setting and over two half day workshops when delivered using the online platform Zoom. This bespoke training presentation designed for 3rd Level Institutions includes audio- visual scenarios, group and experiential work.

Course Notes: Participants will be sent case scenarios via email ahead of the course which will be used for the group work segment of the training. 

Provider: UCD Student Counselling Service

Booking:

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

This two day programme (two days one week apart) is an essential preparation for retirement.

It deals with the nature of the changes that will occur on retirement, particularly with reference to money, health, time and relationships.

Participants will receive accurate, reliable and up-to-date information on which to base better decisions for the years ahead.

Note: The Retirement Planning Programme is specifically for those employees who are less than 3 years from retirement age (approx.) 

Booking

Please book your place via the People Development booking centre.

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is aimed at all staff members. The aim of this workshop is to draw on the best resource of course participants, their ability to think clearly and with confidence in all situations.  

How long is this course?
This is a 3.5 hour workshop - including one 15 minute coffee break.

What topics will be covered?
In any leadership, negotiation or communication situation, ‘Sharp Thinking’ teaches how to be smart during meetings and discussions.  The course will help develop the clarity of thought and reasoning skills to deal effectively with colleagues, regulatory bodies, clients and students.

Learning outcomes will include the ability to:

• Have clear Focus
• Ask the Right Questions
• Change Negative Thinking into Positive Action
• Communicate ideas in a way that makes sense to others

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course, participants will be asked to consider a leadership issue that they would like to bring to the workshop.  These will be discussed during the course exercises and will help achieve the learning outcomes above.

Tutor course notes will be distributed after the course to enhance further learning.

Booking: 
For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

Who is this course for? 
This course is for all staff members interested in developing their communication skills. The aim of the programme is to improve the effectiveness of participants as communicators and to provide some techniques and approaches to enable assertive communication. 

How long is this course?
This is a 3.5-hour workshop - including 15-minute break – followed by a 30 minutes Action learning Set.

What topics will be covered? 

• Self-Awareness – the 5 dimensions
• Communications Skills (Barriers to Effective Communication; Key interpersonal skills; Communication across different mediums including online video conference)
• Communication styles – understanding yours and that of others (NB this will be linked to
• DISC where participants already have completed a profile)
• Strategies for communication in difficult situations (Assertive communication; Getting your message across)
• Personal action plan

Participants will learn the skills of how to get their message across and understand and engage
others better, whatever the situation. On completion of this programme, participants will be able to:

• Adapt and modify their communication style and skills when dealing with others, to get their message across
• Understand their own style when influencing others
• Recognise assertive, aggressive and passive behaviour in self and others
• Have the knowledge to enhance own assertiveness
• Know how to communicate across different mediums especially in the new world online environment

Do I need to prepare anything before or after the session? 
Participants on this programme will have access to our online whiteboard and document repository for up to 3 months after completing the programme and all resources will continue to be available to them over this time. In addition, they can download materials locally and these will be available to them forever in this case.

To gain the maximum benefit from the course each learner will be asked to undertake some light pre and post course work. This includes a short self-awareness questionnaire, 2 articles to read and a short video.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

• Stress Management for Positive Change (Online Learning)

Who is this course for?
This course is for all staff members interested in developing their communication skills, presentation skills and engagement skills.

The aim of the course is to help participants to develop the skills to communicate more deeply, emotionally, and powerfully with their audience. Understanding the dynamics of storytelling will help learners deliver their messages in a more compelling way. This will increase their influence and help them drive themselves and the university forward, allowing non scientific or non technical colleagues and customers to understand their message clearly.

How long is this course?
This is a 3.5-hour workshop - including 15-minute breaks

What topics will be covered?
This is a highly practical course and scenario based exercises and group discussions will be used throughout to allow learners to gain a better understanding of how principles apply in practice. The course will also help learners prepare for virtual and face to face presentations, choose appropriate and engaging content to suit their audience and compose stories to support their message.

Topics Covered:
● Gathering Facts
● Delivering with Impact
● The Need for Storytelling
● Adapting your Presentation

Do I need to prepare anything before or after the session?
To gain the maximum benefit from the course each learner will be asked to watch the following short video.

LinkedIn Learning: Storytelling: Your secret power This short E-Learning video will help learners to set the context for the course and allow them to focus on their own traits and characteristics.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.

• Time Management- Remote Working

Who is this course for? 
This course is aimed at all members of staff. The aim of this course is to improve the effectiveness of participants in all forms of written communication. 

How long is this course?
This is a 3 hour online workshop - including one stretch break of 5 minutes and a 10 minute coffee break. 

What topics will be covered? 
During the three hour session you will be introduced to a number of ideas and practical skills to help you present clear, good quality and engaging documentation.

At the end of the programme participants will know how to:

• Produce a clear Writing Plan
• Overcome the 3 common flaws in report writing: 
• Grammar Gaffs, Crazy Words & Daft Logic
• Develop Structure & Format in their writing
• Produce clear, persuasive arguments
• Make their ideas attractive to your readers 

Do I need to prepare anything before or after the session? 

To gain the maximum benefit from the course, each participant will be asked to bring along a sample of their own work to the programme. This is important, as working on your own everyday workplace documents improves the personal skills of all attendees.  This work will not be shared with others.  

Tutor course notes will be distributed after the course to enhance further learning.

For details of upcoming events or to book your place on available courses, please visit the HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses. 

If you have any further queries on this programme, please contact peopledevelopment@ucd.ie or call ext 4919.