Where a fine/charge/deduction has been imposed or a license has been revoked the resident has a right to an appeals process.
An appeal should be submitted within the specified timeframe and should be submitted on the official appeal form as below.
- Booking Deposit Appeal
- Deposit Deduction Appeal
- Fee/Charge/Fine Appeal
- Discipline Appeal
Booking Deposit Appeal
If a deposit has been held due to cancellation of accommodation, either before or during occupancy, and the resident has a query/feels there are extenuating circumstances they should contact Residence Finance by email email@example.com quoting their student number. UCD Residences will provide clarification on the reason for any deductions. If a resident is not satisfied with this information they can appeal the decision. The appeal must be lodged with Residence Finance within 30 days of the date the cancellation was received.
Deposit Deduction Appeal
At the end of the license period rooms and apartments are checked and any damage or cleaning is compared against the inventory submitted on check in. If there are damaged items or cleaning required the cost of this is deducted from the residents deposit.
Residents will be sent an email advising them of the amount to be refunded. If they are unhappy with the deposit refund they should contact firstname.lastname@example.org outlining their student number, where they lived and their query with regard to the deduction. UCD Residences will investigate and provide the resident with detail on the reason for the deduction. If the resident is still unsatisfied with the deduction an appeal form can be lodged using the form below. The appeal must be lodged with UCD Residences within 30 days of the student being informed of the deposit refund value.
Where a fine or a charge is applied to a residents account, e.g. late payment fee, lockout charge etc., a resident has a right to appeal. If a resident has a query about a fine or charge they should email email@example.com quoting their student number and information on the charge they believe to have been applied in error. The residence finance team will investigate and provide the resident with information on the reason for the fine/charge. If the resident is still unsatisfied with the fine/charge they can lodge an appeal using the form below. The appeal must be lodged with Residence Finance within 30 days of the student being informed of the decision.
This form should also be used should a resident feel they have paid for a service they have not received. Again they should email firstname.lastname@example.org with information on the issue and Residence Finance will investigate. If the resident is unsatisfied with the outcome of the informal investigation they should lodge an appeal using the form below. This form should be lodged within 30 days of the student being informed of the outcome of the investigation.
Where a fine has been imposed or a licence has been revoked, the resident has a right to an appeals process. There is a choice of the following appeals processes.
CATEGORY 1 APPEALS
Any Sanction made by the Management of UCD Residences (Category 1) may be appealed in writing to UCD Estates Services within 7 days of the Sanction. The decision of UCD Estates Services shall be final.
CATEGORY 2 and CATEGORY 3 APPEALS
You may appeal as follows if You are unhappy with a Sanction imposed upon You:
Any Sanction made in the first instance by UCD Estates Services (Category 2) may be appealed via the UCD Student Appeals process, found here: https://www.ucd.ie/secca/studentappeals/
Any Sanction arising under the UCD Student Code (Category 3) may be appealed in accordance with the Student Code.
If you are unhappy with the process you can use the UCD Student Complaints Policy