Student Desk FAQs

UCD Student Desk, Frequently Asked Questions (FAQs)


Jump to: Fees | Official Documents | Form Stamping | Registration | ExamsGraduate Research Thesis | UCD Connect |Accommodation Lost Property

Returning to Campus 2020/21 

Where can I find information about returning to campus for the Autumn trimester?
Is the Student Desk open for face to face visits?

 Fees

What is the "Covid-19 Once Off Emergency Grant" and when/how do I get it?
Q. Who is eligible for Free Fees?
Q. Who is eligible for EU Fees?
Q. I am being charged the non-EU fee rate, but think that I should be on the EU fee rate. What should I do?
Q. How do I pay my fees?
Q. Can I make a payment over the phone?
Q. How do I get a receipt for payments made?
Q. Can UCD send an invoice to my employers?
Q. How do I request a Canadian Tax Form?
Q. How do I request a refund?
Q. How much does it cost to resit/repeat a module?
Q. How much does it cost to substitute a module?
Q. What are the fee implications if I withdraw from my programme?
Q. When are my fees due?
Q. How do I process my American/Canadian Loan cheque?
Q. How do I open a student bank account?
How will Brexit affect my fees?
I need to provide term dates from previous academic years for SUSI. Where can I find these?

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Official Documents

Q. What is the difference between a Statement of Results and a Transcript?
Q. How do I order a hard copy of my official documents?
Q. How much does it cost to order hard copies of official documents?
Q. Where can I get a letter of attendance?
Q. Where can I access my online electronic documents?
Are my electronic documents available to me throughout the year?
Why do my results say pending?
How do I send my UCD documents to WES?
How can I provide my academic documents for verification?
Q. How can a third party verify my electronic documents?
I've submitted my documents to a third party and they've told me that they're unable to verify them. How can I solve this?
Q. I need a letter to confirm that I withdrew from UCD. Where do I go?

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Form Stamping

Q. Can the Student Desk stamp forms in place of the Gardaí?
Q. How do I get a form stamped?

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Registration

Q. What are extenuating circumstances and how do I apply?
Q. What is a substitute module?
Q. Where can I find a syllabus/module descriptors of my course?
Q. What is a Leave of Absence and how do I apply?
Q. How do I withdraw from my programme?
Q. Why have I not progressed to the next stage?

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Exams

Q. What is the difference between a repeat and a resit?
Q. Are final results for all programmes available online?
Q. How do I calculate my Degree Award GPA?
Q. Where can I access past exam papers?
Q. How do I appeal a grade?

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Graduate Research Theses

Q. Can I submit my thesis electronically?
Q. How do I submit my thesis electronically?
Q. Where can I find guidelines/regulations about thesis formatting?
Q. How many copies of my thesis do I need to submit?
Q. If I submitted my thesis electronically, do I still need to submit a hardbound copy?
Q. What forms do I need to include when I submit my thesis?
Q. What is the ACCE?
Q. Do I have to submit my thesis by a certain time of day?
Q. How do I correct the title of my thesis?

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UCD Connect

Q. How do I log in to SISWeb?
Q. Why is my password not working?
Q. Will I lose access to SISWeb when I graduate or if I leave UCD?
Q. Will I lose access to my UCD email address if I graduate or if I leave UCD?

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Accommodation

Q. Where can I find information on both on-campus and off-campus accommodation?

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Lost Property

Q. Where can I search for lost property?

Information for International Students

Where can I get a letter to confirm course completion for my Stamp 1G visa application?
Who do I contact if I have questions about my visa/visa requirements?
I am an international student. Where can I find information about arriving in Ireland?

Garda Vetting

How do I complete my Garda Vetting Application