Student Desk FAQs

There are 2 types of SUSI grants: 

1.  Student Contribution charge payment:  any queries to the Student Desk. 
2.  Maintenance payment: all queries to SUSI (not all grant students are awarded maintenance).

• You must apply every academic year for your grant. It does not renew automatically. SUSI will only pay a grant for the standard duration of your programme (e.g. if your programme is 3 years you will receive grant payments for 3 years only).

• If you are taking a lesser or greater credit load than the standard (60 credits) please talk to both your college office and student desk as this may impact your grant.

• If you are taking a leave of absence for a trimester, or a year, you must tell SUSI and contact the Student Desk for guidance.

• If you plan to withdraw from modules, either before or after week 8, you must contact the Student Desk first.

• SUSI will not pay for repeat students (if you are in the same stage you were last year).

• Payment of the SUSI grant each year is dependent on progression to the next stage of your programme (generally a min of 50 credits per stage). If you are a student who is repeating a trimester/year on the same course then you are not eligible for a grant until you pass a minimum of 50 credits from the preceding stage.

• If you have not progressed to the next stage of your programme by the start of the next academic year you would be eligible for the grant if you mid-year progress when you reach 50 credits. It is important to note, that your grant will be frozen until you pass 50 credits.

• If you mid-year progress after the Christmas exams your grant will be applied in late January/early February.

• Only passed modules are counted towards progression. Incomplete IX (extenuating) grades do not count towards progression. 

• SUSI will pay a maximum of €3000 per year towards the Student Contribution Charge. If your student contribution exceeds this amount you will have to pay the excess. Note that if you withdraw from a module after the week 8 deadline (WN grades only) this charge will be covered by SUSI in the current year but there will be no charge to take the module again subsequently.

• If you register for more than 60 credits per year you would be liable for a €250 Student Contribution charge per 5 credit module.

• Note that SUSI does not pay for repeat/resit modules and these do not count towards the 60 credit maximum of student contribution.

• Students repeating may apply to SUSI for Exceptional Circumstances. (Note this is not related to UCD Exceptional Circumstances).

• If you are awarded any IX grades, due to extenuating circumstances, you have the opportunity to remediate (complete) the module/s at the next available opportunity with no additional charge (within two trimesters).  If you do not progress to the next stage of your programme due to being awarded IX grades, you must contact the Student Desk for advice at the beginning of the year.  

• If you are expecting to receive the SUSI Grant please do not be concerned about meeting the September Payment deadline.

• Your grant does not cover the Student Centre Levy of €254. You will need to pay for this yourself.

• New SUSI Support Tel no:  0818 888 777/Email: support@susi.ie

A. The HEA Free Fees scheme is a government initiative that helps subsidise the cost of an EU student's first attempt at third-level education.

In order to be eligible for Free Fees a student must meet the criteria for the EU Fee rate (see the section "Who is eligible for EU fees" for details). In general, a citizen of the EU/EEA/Swiss Confederation/UK who has lived in the EU/EEA/Swiss Confederation/UK for at least 3 out of the last 5 years and has no prior third level education will be eligible to receive HEA Free Fees. Students are generally automatically assessed for Free Fees for undergraduate programmes. However, if you are not a current school leaver or have, for example, a non-EU place of birth but have EU nationality you may need to provide us with additional documentation before Free Fees can be applied. Visit the Free Fees page for a full list of eligibility criteria and acceptable supporting documentation.

More info:

• If you are unsure if you qualify for Free Fees, use this Free Fees Flowchart to help. 
• Free Fees only apply to full-time undergraduate degree programmes with a minimum duration of 2 years.

A. EU fees are based on residency rather than citizenship.

For students under 23
In order to be eligible for EU fees, both the student and their parent(s) must have been ordinarily resident in the EU/EEA/Swiss Confederation/UK for at least 3 of the last 5 years.

For students over 23
In order to be eligible for EU fees, the student must have been ordinarily resident in the EU/EEA/Swiss Confederation/UK for at least 3 out of the last 5 years.

Exceptions

For 2019/20 intake onward
For undergraduate and graduate registration - EU fees may apply for EU, EEA, Swiss, or UK citizens, who do not meet the normal residency requirements but who completed at least 5 academic years of study in the EU/EEA/Swiss Confederation/UK (at either primary or secondary education).

For intake prior to 2019/20
Undergraduate registration - EU fees may apply for applicants born in the EU/EEA/Swiss Confederation who do not meet the normal residency requirements but who completed 5+ years of their primary and/or secondary education in the EU/EEA/Swiss Confederation and have no previous third level attendance.

Graduate registration - EU fees may apply for applicants born in the EU/EEA/Swiss Confederation who do not meet the normal residency requirements but who received all of their primary, secondary and third-level education in the EU/EEA/Swiss Confederation.

• Please refer to our EU Fee Assessment page for more details on EU Fees and eligibility
• If you have further questions about EU fee assessment, please AskUs.

A. The Department of Education & Skills has confirmed that students from the UK, who enter UCD in the 2022/23 academic year, will still be eligible for the same fee structures as EU students. For further details on the eligibility criteria for EU fees, see the section "who is eligible for EU fees" or visit the EU Fee Assessment page.

Students who have UK nationality will continue to meet the citizenship criteria for the Free Fees Scheme. Years spent living in the UK will contribute to the residency criteria for the Free Fees Scheme. For further details on the eligibility criteria for the Free Fees scheme, see the section "who is eligible for Free Fees" or visit the Free Fees page

Students who begin their studies on the EU fee rate will remain on the EU fee rate for the duration of their programme.

A. If you meet the criteria for EU-fees (see "Who is eligible for EU fees" to determine eligibility) but are being charged the non-EU fee rate, it most likely means that you need to complete the online EU fee assessment form and provide supporting documentation to show proof of residency in the EU for 3 out of the last 5 years. Once we receive the necessary documentation, we can carry out the EU fee assessment process and adjust your fees accordingly. You can find acceptable supporting documentation in the checklists below:

Checklist for students under 23

Checklist for students over 23

In order to make an appliction for EU Fee Assessment, please complete an online EU Fee Assessment form

For further information about EU fee assessment can be found on our EU Fee Assessment page

A. Fees can be paid using any of the methods listed below:

Online via SISWeb: this is the easiest and fastest way to pay your fees. To make a payment with a credit/debit card on SISWeb, log in and navigate to Registration, Fees and Assessment > Programme Fees and Payment. Enter the amount that you would like to pay in the "make payment" field. Please note that there is a limit of €1,500 per transaction when making a payment on SISWeb.

Bank Transfer
You can make a bank transfer using the UCD bank account details listed below:
UCD Fees Account,
Bank of Ireland,
College Green, Dublin 2. Ireland.

IBAN : IE82 BOFI 9000 1720 6115 11
Swift Code/BIC: BOFI IE 2D

If you make a payment via bank Transfer, please ensure that you enter your UCD student number as the reference as this will allow us to allocate the money to your account.

Third party Payment Portal
If a third party such as a parent, family member or employer is going to pay your fees, they can make an online payment with a debit/credit card through the online payment portal.
Please note in order to complete the payment, the third party must enter the student's student number and date of birth.

TransferMate Global Payments
If you are a Non-EU student paying fees from abroad you can use the TransferMate facility to pay your fees to UCD. This is very useful if you need a receipt for visa or travel purposes as you get your confirmation/receipt of payment immediately. To make a payment via TransferMate, please click here

A. No - UCD does not accept payment over the phone. Please refer to "How do I pay my fees?" for all accepted payment methods.

A. You can access a receipt from each year of study via SISWeb:

Current Students
Log into SISWeb and navigate to Registration, Fees and Assessment > Programme Fees and Payment > Generate Statement
You can generate a fee statement for each year of study by clicking on "view my account history". 

Alumni
Log into SISWeb and navigate to Academic Services  > Programme Fees and Payment > Generate Statement.
If you have forgotten your SISWeb login details, please Ask us. 

A. In most circumstances, UCD will only send an invoice to an employer if the employer has a specific contract set up with UCD (HSE or other third-level Irish institutions). In lieu of an invoice, students can print out their fee statement from SISWeb to give to an employer. (Please see the section "How do I get a receipt for payments made?" for further details on accessing your fee statement.)

If your funding body rejects your fee statement, please check with your School/College Office if it is possible to request an invoice.

Please note that it is still the student's responsibility to ensure that their fees are paid in accordance with the University Fee Payment Schedule. If an employer is paying your fees, please inform them of the University Fee Payment Schedule to avoid any confusion or missed payment deadlines.

A. You can request a Canadian Tax form via the Student Desk Connector by following the steps below:

• Go to the Student Desk connector
• Select current/incoming student or former student
• When asked "what is the nature of your query" select Fees & Grants
• In the subsection, select I would like to request a Canadian Tax Form
• Click on the link for Online Application for Canadian tax form
• Fill in all required fields and submit

Alternatively, click this link to be taken directly to the application: Application for Canadian Tax Form

A. Refunds can only be issued if your account is in credit. You can check to see if your account is in credit by checking your balance in SISWeb. To check your balance, follow the steps below:

• Log into SISWeb
• Click on the Registration, Fees and Assessment tab
• Programme Fees and Payments

If your account is in credit, your balance will appear as a negative figure (e.g. - €500). If your account is in credit, Ask Us to request your refund.

If your last payment was made online and within 180 days of requesting the refund, the refund will go back to the account from which it was paid. If your last payment was made more than 180 days before requesting the refund, you will need to nominate a bank account in SISWeb. To nominate a bank account, follow the steps below:

• Log into SISWeb
• Select the Campus tab
• My Electronic Payments
• Click the Nominate a bank account button and enter the details of the bank account to which you would like the refund issued

A. For all programmes the cost to resit a module is €180 per module and the cost to repeat a module is €230 per module. The cost of a resit/repeat module is the same for students on the EU fee rate and the non-EU fee rate.

A. It is more expensive to substitute a module than it is to resit or repeat a module. While all resits cost €180 per module and all repeats cost €230 per module, the cost of a substitute module will depend on the programme that you are studying. We strongly advise that you AskUs before you substitute a module to confirm the substitution cost.

To view examples of the cost of a substitute module for various programme, visit our Repeat/Resits and Substitute Fees page.

A. Generally speaking, the following fee implications apply for withdrawal:

For students in a 2 trimester programme

• If you withdraw before the withdrawal deadline in the first trimester you will not be liable to pay any fees for that year
• If you withdraw after the first trimester withdrawal deadline but before the second trimester withdrawal withdrawal deadline, you will be liable for 50% of the total fees for the year
• If you withdraw after the second trimester withdrawal deadline, you will be liable for 100% of the total fees for the year

For students in a 3 trimester programme

• If you withdraw before the first trimester withdrawal deadline, you will not be liable to pay any fees for that year
• If you withdraw after the first trimester withdrawal deadline but before the second trimester withdrawal deadline, you will be liable for 33% of the total fees for the year
• If you withdrawal after the second trimester withdrawal deadline but before the third trimester withdrawal deadline, you will be liable for 66% of the total programme fees for the year
• If you withdrawal after the withdrawal deadline in the third trimester you will be liable for 100% of the total fees for the year

Visit our Withdrawing from a Programme page for further details of withdrawing from your programme and to view specific withdrawal deadline dates for each trimester.

A.

Undergraduate students & Graduate students on programmes of 2 trimesters
There are two payment deadlines for Undergraduate students and Graduate students on programme of 2 trimesters. 1/3 of the total programme fee is due by the first deadline and 2/3 of the total programme fee is due by the second deadline.

Graduate students on programmes of 3 trimesters
There are 3 payment deadlines for students on programmes of 3 trimesters. 1/3 of the total programme fee is due by each fee payment deadline.

Fee deadline dates

A. UCD Global will send your loan cheque to the UCD Student Payments Team and the Student Payments Team will take it to the bank. UCD will take what is needed to cover the tuition fees due at the given time of year and any amount leftover will be transferred to your nominated bank account.

To nominate a bank account, follow the steps below:

• Log into SISWeb
• Go to the Campus tab
• My Electronic Payments
• Click the "add bank account" button and enter the details of the bank account to which you would like the money to be transferred

A. Please use this guide to help you: How to open a student bank account

A. To nominate an account in SISWeb:
> Log in SISWeb
> 'Campus'
> 'My electronic payments'
> 'Enter Bank Account Details'

You can find pdfs of the term dates from previous academic years on the Key Dates Archive or by using the links below:

2017-18 term dates

2018-19 term dates

2019-20 term dates

2021/22 Academic Calendar

If you are being sponsored by any of the following countries, Saudi Arabia, Kuwait, Oman, Qatar or the UAE, please upload your sponsorship letter in SISWeb by going to Registration, Fees and Assessment > My Financial Guarantee Submissions.

A.  Students who began their programme from 2000 onward can access electronic pdf versions of their official documents in SISWeb free of charge: 

• Log into SISWeb (username is your UCD student number.  If you have never changed your password, it will be your 6 digit date of birth in the format DDMMYY)
• Go to the Registration, Fees & Assessment (Alumni, use Academic Services tab)
• My Official Documents
• Electronic Documents

Documents from SISWeb can be verified by a third party through UCD's online verification system. Before you give your electronic documents to any third party, ensure that you "enable" the documents by clicking the "enable access" button as this will allow the verification process to work properly.

• Forgotten your SISWeb log-in details? AskUs.
• More info on electronic documents.

A. With the exception of your Statement of Results, all electronic documents are available to you throughout the year via SISWeb. During the Grade Approvals Process at the end of each term, UCD Registry is required to temporarily block all access to students’ Statements of Results.  The Statement of Results will become available again once the final results are released for the current trimester.

A. 

• Give the third party the document from SISWeb - you can either print out the document to give to them or you can send the document as an attachment.

• Once they have received your SISWeb document, they can verify the document through UCD's online verification system. To verify a document, the third party goes to www.ucd.ie/verify and enters the Student ID and Document ID listed at the bottom of your document.

• Please note that the online verification process will only work if you have "enabled" the document for verification. To enable a document, click the "enable access" button next to the document in SISWeb. You can enable or disable a document at any time.
  
  For more info on the online verification process, visit our Document Security page.

A.  Current students, former students & alumni of UCD can order hard copies of their official documents via SISWeb. Your SISWeb remains active indefinitely after you leave UCD, so you will never lose access to it. To log in to SISWeb, you will be asked to enter your username and password.

Your username is your 8 digit UCD student number. Your password (if you never changed it) is your 6 digit date of birth (DDMMYY).  If you have forgotten your student number or password, please Ask Us (when asked 'what is the nature of your query' select 'SISWeb' from the drop-down list).

Once logged in to SISWeb, you can order hard copies by following the steps below:

• Click on the 'Registration, Fees & Assessment tab' (alumni, go to Academic Services)
• My 'Official Documents'
• 'Request Hard Copy Documents'
• Select 'New Request' and choose the documents that you would like to order
• Enter your address, contact information & any additional comments you'd like us to know about your order (upcoming deadlines, etc) in the 'alternative address/comments/contact info' section
• Proceed to Checkout

More information on Hard Copy Documents.  If you began your programme from 2000 onward you can access electronic official documents in SISWeb instantly, free of charge.

A.  Students who began their programme from 2000 onward can access electronic pdf versions of their official documents in SISWeb free of charge. 

The fee for hard copy documents is as follows:

• Academic Transcript: €23
• Academic Statement: €11
• Statement of Results: €10

When you order your official documents, you will be sent 2 sets of each requested document.

A.   A Certificate of Attendance verifies the years you were/are registered at UCD. It states your name, programme title, registration status & stage. The Certificate of Attendance is accepted by all Irish banks and most other institutions in Ireland, Europe & the rest of the world.

All students can access their Certificate of Attendance via SISWeb as follows:

• Log into SISWeb
• Go to the Registration, Fees & Assessment tab
• My Official Documents
• Electronic Documents

Documents from SISWeb can be verified by a third party through UCD's online verification system. Before giving your Certificate of Attendance to a third party ensure that you "enable" the document by clicking the "enable access" button located at the right-hand side of the document.

If the Certificate is not displaying correctly online, please inform the Student Desk.

If you need to print this document from your SISWeb, there are self-service UCard printers on campus
For support, printing supplies (paper / toner / staples) or to report machine faults, please contact studentprint@ucd.ie.

A. An Academic Transcript lists your complete academic history, including programme attended, a breakdown of marks/grades achieved, the degree awarded, your overall grade and conferring date. Transcripts are only available to students who have completed their programme.

A Statement of Results lists the marks/grades acheived in each module for a specific exam period (i.e. per year or per trimester). Your Statement of Results are available to you after you complete each trimester. The Statement of Results is the document that you should use if you have not yet completed your programme and are asked to provide proof of your results to date (ie. for an internship, a post-graduate application, etc.).

A. During the Grade Approvals Process at the end of each term, UCD Registry is required to temporarily block access to students’ Statements of Results from the current year and, in many cases, the previous years. When access to results is blocked, "pending" will appear in place of your module grades. Your Statement of Results will return to normal once the final results for the term have been released. You can find the dates that final results are released in each term on the Assessment Key Dates page.

Students who studied in UCD from 2000 onward can submit documents to WES directly:

• Log into SISWeb (your username is your UCD student number.  If you have never changed your password, it will be your 6 digit date of birth, format ddmmyy)
• Current students, navigate to Registration, Fees & Assessment > My Official Documents > Electronic Documents
• Alumni, navigate to Academic Services > Official Documents > Electronic Documents
• Click "enable access"next to the document you want to send (normally Academic Transcript)
• Open the document you want to send. At the bottom of the document (underneath registrar's signature), there are 2 unique ID codes (Person ID and Document ID)
• Email submit@wes.org with 'UCD documents' & the WES reference number in the subject line. 
• In the body of the email include the Person ID/Document ID & www.ucd.ie/verify
• WES will then be able verify your document at www.ucd.ie/verify by entering your specific ID codes.

Students who studied in UCD prior to 2000 order a hard copy via SISWeb:

• Log into SISWeb (your username is your UCD student number.  If you have never changed your password, it will be your 6 digit date of birth, format ddmmyy)
• Navigate to Academic Services > Official Documents > Request Hard Copy Documents > New Request
• Click on the Alternative Address/Contact Information/Comments button
• Enter the WES postal address in the "Alternative Address" field. 
• Enter your WES reference number in the "Comments" field. Save.
• Select the documents you want to be sent to WES
• Proceed to checkout
• Documents will be sent electronically to WES. Additional copies you order will be posted out to you. 

More information:

• The Academic Records Request form does not need to be included with the documents that you submit.
• If you need to provide your degree certificate (also known as a parchment), please contact the National University of Ireland (NUI)

ECTS Info:

If your offer was made based on scanned copies of documents (transcripts, etc) you are required to have these qualifications checked.   If you have not fulfilled your qualification checking requirements by the end of Trimester 2, your Trimester 2 exam results will not be released and you will no longer be able to view your results from any previous trimester.

There are 4 ways that you can submit your documents for qualification check.  You can find detailed information on each submission method on the Qualification Check web page.

A. First, ensure that you have "enabled" the documents that you sent to a third party. "Enabled" or "Disabled" is written next to each document in the electronic documents section of SISWeb. In order for a third party to verify your documents through UCD's verification site, the documents must be enabled. To enable a document, click the "enable access" button beside the document.

The second reason could be due the particular time of year. Statements of Results are temporarily unable to be verified during the Grade Approvals Process each term. During this time, "pending" will appear in place of module grades. When the final results for that term are released, third parties are able to verify Statements of Results through UCD's verification site again.

A. You will be able to access a certificate of attendance via SISWeb which confirms your official date of withdrawal. To access your certificate of attendance via SISWeb, please follow the steps below:

• Log into SISWeb
• Registration, Fees and Assessment
• My Official Documents
• My Electronic Documents

Documents from SISWeb can be verified by a third party through an online verification system. Before you give your Certificate of Attendance from SISWeb to any third party, please ensure that you enable the document by clicking the enable access button as this will allow the verification process to work properly.

A. While the Student Desk is able to stamp many forms, we can not stamp forms in place of the Gardaí. However, there is a Campus Garda Office which you can visit should you need to have a form stamped by the Gardaí.

The Campus Garda Office is located in Meeting Room 3 in the UCD Village building. Opening hours are Monday, Wednesday, Friday from 1.00pm – 2.00pm.  No appointment is necessary.

A.  

Submit forms via email: If you would like to submit a form via email, please use the Student Desk Connector. When asked "What is the nature of your query?" select "I would like to submit documentation (form stamping, grant letter)" and attach the form that you need us to complete or stamp. Send us the form as a pdf or Microsoft Word document rather than as an image. Before you send us the form, please ensure that you complete all of the sections pertaining to your personal details and sign the form (if your signature is required).

Submit forms via post: If you would like to submit a form via post, please send the form to Student Desk, Tierney Building, UCD, Belfield, Dublin 4.

Submit forms via Student Desk: Students can visit the Student Desk in peron or use the drop-box located in the foyer of the Tierney Building.

A.  Your college office can still drop modules after online registration closes in SISWeb.  Online registration closes for all students on 7 Feb 2023 at 17:00                                 

*You should drop unwanted Spring modules by 31 March 2023*

• Drop any modules by 31 March 2023 to avoid being charged.
• If you withdraw from a module after 31 March 2023, you will still be charged for that module in the 2022/23 academic year
• No additional fee will apply if you retake the same module again the following year.
• You can withdraw from a module before the last day of teaching in a trimester, with no academic implications.
• An automatic withdrawn grade (WN) will go onto your record should you withdraw after 31 March 2023. Potential progression issues may arise should you withdraw from modules late in the trimester so always check with your College Office.
• SUSI grant students should contact the Student Desk before dropping modules so we can explain possible financial implications.

Note, the Student Desk is not authorized to drop/swap or register modules, please contact your College/School Office.

A. Extenuating circumstances are serious, unforeseen circumstances beyond your control (ie. serious illness, family bereavement, etc) which prevent you from meeting the requirements of your programme. If you are unable to complete assignments or attend required classes/exams due to unforeseen circumstances, you can apply for extenuating circumstances. If you are granted extenuating circumstances in a module, you will have the opportunity to retake this module in the following trimester for no additional cost and with no cap applied to your GPA.

Before you apply for extenuating circumstances, it is important that you seek guidance and support from your College/School Office and/or Student Advisor. If you are unsure of who to speak to about applying for extenuating circumstances, please Ask Us, and we will be happy to connect you with the correct member of staff. 

Don't forget to check out the Student Guide to Extenuating Circumstances for helpful information.

In many programmes you can apply for extenuating circumstances online via SISWeb by following the steps below:

• Log into SISWeb
• Click on the Programme Services tab
• Select Applications for Extenuating Circumstances
• Start a new application and complete all necessary fields
• Before making an application, you should also make sure to read UCD's Extenuating Circumstances Policy carefully

Please note that some programmes require students to complete a different application than the one available on SISWeb. Before completing an application via SISWeb, please speak with your College/School Office to confirm which application form to use.

If you make an application for extenuating circumstances and would like an update on the status of your application, please contact your College/School Office as they will be best able to assist you. 

How fees are affected by extenuating circumstances:
If you are granted extenuating circumstances in a module, you will be charged for that module in the year that you initially registered to it. You will not be charged for that module when you retake it in a subsequent trimester. For example, if you register for a module in 2022/2023 but due to extenuating circumstances must retake the module in 2023/2024, you will be charged for this module in 2022/2023 and not in 2023/2024. If you have any questions about how your fees may be affected by extenuating circumstances, please Ask Us and we will be happy to help.

Check out the link below for helpful information on how to remediate an IX grade that was awarded by the Extenuating Circumstances Approvals Committee (ECAC). 

IX Awards based on Extenuating Circumstances - STUDENT GUIDANCE INFOGRAPHIC

A. If you fail a module and do not want to repeat/resit the module, you can choose to replace this module with a brand new module. When you replace one module with another module it is referred to as a substitute module. Unlike a repeat or resit, if you substitute a module, your grade is not capped at a GPA of 2.0. Please note that substituting a module incurs a larger fee than repeating/resitting a module. Please see the Fees website to view examples of the cost of substitute modules.

Note: You can not substitute a core module.

We strongly advise that before you substitute a module that you speak with your College/School Office to confirm degree compliance and Ask Us to confirm the cost of the module.

A.  For students who entered UCD post-2000, copies of your Syllabus/ Curriculum/ Module information descriptors are available online.

• If you studied between 2000/01 and 2005/06, you can find detailed syllabus information for each year of your program here.
• If you studied from 2006/07 until the last academic session, you can find syllabus information in the Curriculum Archive here.
• If you are looking for information from the current academic sessions, please click here.
• For students who entered UCD prior to 2000, email your request to transcripts@ucd.ie with the details you require & we will be happy to research this for you.
  
  
  
  
  
  
  

A. A Leave of Absence allows you to take an approved and specified period of time off before returning and completing your programme. Taking a Leave of Absence is essentially like hitting pause on your programme. As you will not be registered to any classes during a Leave of Absence, you do not incur any fees for the that specified period of time.

In most programmes, you can apply for a Leave of Absence online via SISWeb by following the steps below:

• Log into SISWeb
• Click on the Programme Services tab
• Select My Leave of Absence and Withdrawal Requests
• Select Apply for a Leave of Absence
• Complete all necessary fields and submit

Please note that some programmes require students to complete a different application than the one available on SISWeb. Before completing an application via SISWeb, please speak with your College/School Office to confirm which application form to use.

For further information on taking a leave of absence, please see the Leave of Absence section of our website.

A. You can apply for withdrawal from your programme online via SISWeb by following the steps below:

• Log into SISWeb
• Click on the Programme Services tab
• Select My Leave of Absence and Withdrawal Requests
• Select Withdrawal from my Programme
• Complete all necessary fields and submit

When you submit your withdrawal application via SISWeb, you will receive an email confirming the submission.  Once the application has been processed, you will be sent another email to confirm that the change to your record has been made. 

Unlike a Leave of Absence where you can return to your programme after a specified amount of time away if you withdraw from your programme you will have to reapply for your programme if you decide you would like to return.

For further information on withdrawing from your programme, please see the withdrawal web page.

Please note: There may be fee implications depending on the time of year that you submit your application for withdrawal. Please see the section "What are the fee implications if I withdraw from my programme?" or see the withdrawal web page for details.

A. You will be able to progress carrying 10 credits from the immediately preceding stage only. This means that all other stages must be completed in full before you can progress.

Example:

• If you were in Stage 2 in 2020/21, you must have fully completed Stage 1 and earned at least 50 credits in Stage 2 to progress to Stage 3 in 2021/22.
• If you were in Stage 3 in 2020/21, you must have fully completed Stages 1 and 2 and earned at least 50 credits in Stage 3 to progress to Stage 4 in 2021/22

Please note that you can review your stage progression and status in the UView section of SISWeb.

Recognition of Prior learning (RPL) is a fomal valuation of your previous education/prior learning.  It's a process that allows you to gain admission to a programme of study or gain exemptions/credit from some parts of a programme.

To find out more information on RPL and how to apply, check out UCD's Recognition of Prior Learning website.

A. Gender identity and expression is a positive, core part, of being human and experiencing wellbeing and fulfillment; if you would like to change your first name under the UCD Gender ID & Expression policy, please Ask Us & we will make the change for you.  

A.  Please refer to the Assessment Key Dates 2022/23

A. If you fail a module, you will have the option to either resit it or repeat it in the following trimester.

Repeat: If you repeat a module, it is essentially like you are taking the module again for the first time. You will attend all lectures/tutorials/labs for the module and will participate in any/all continuous assessment throughout the trimester. Repeat modules will show up in your trimester timetable.

Resit: If you resit a module you will not attend lectures/tutorial/labs and will only take part in the assessment of the module. The assessment can take various forms depending on the module that you are resitting (multiple choice exam, paper, etc) so students should contact the module coordinator to find out exactly what the resit assessment will involve and when the assessment will take place. Resit modules do not show up on your trimester timetable.

In-Module Resit: There is no fee for in-module resits. Such an offering would be an additional opportunity. Check with your Lecturer/Module Coordinator to see if there is an in-module resit on offer and when it will be held.

The cost for a resit is €180 per module. The cost for a repeat is €230 per module. When you repeat or resit a module, the highest grade that you can receive in that module is capped at a GPA of 2.0.

More information can be found on the Repeats/Resits/Withdrawn modules page

A. Yes, you can access your results for UCD programme online via SISWeb. To access your results via SISWeb, please follow the steps below:

• Log into SISWeb
• Click on the Registration, Fees & Assessment tab
• My Examination Results

If your results are not available on the official release date, Ask Us and we will investigate for you.

A. For helpful information on understanding how your Degree Award GPA is calculated, check out the Calculation of Degree GPA page.

A.  All current students are able to view past exam question papers for their modules in SISWeb by navigating to Registration, Fees and Assessment > Past Examination Question Papers. Simply enter the module code to access past papers for a specific module.

Please note that past exam question papers are available from 1998 up to and including the most recent completed exam session.

If a paper is withheld from publication, you should contact the relevant School with your query. If you're having trouble using the past examination question papers service in SISWeb, please contact examlogistics@ucd.ie.

Please refer to our Past Exam Question Papers page for further details.

A.
If you have any concerns you should make them known to your Module Coordinator and/or Head of Subject Area or School. If an error is identified the School has the authority to make the necessary changes, thereby removing the need to submit an appeal. Most queries can be satisfactorily resolved at this stage.

If you are dissatisfied with the response from the School and if you have valid grounds for appeal you can raise your concerns via the formal assessment appeals process.

You must wait until the final results have been published before you can appeal a grade. If you would like to make an appeal, please refer to the Assessment Appeals Office website for further information.

Summer Trimester Resits are available for some, but not all, modules.  To see if a particular module offers a repeat or a resit use the Course Search to find the module and look at the 'What happens if I fail?' section of the module description.  If you're in doubt about whether or not a module offers a Summer resit, contact the module coordinator. 

Generally speaking, the Summer resits will take place during the first week of August, however resits may take place outside of these dates. The dates that you will be able to register for Summer resits are available on the calendar on the Key Dates page.  All students will be sent an email alerting them to when the Summer exam timetable will be available.

The UCD Students' Union run a free bus service from UCD to the RDS (Simmonscourt) for UCD Exam season.  The busses are first come first served, so make sure to allow yourself plenty of time, in case you can't get on the first bus.  You can find more info, including the times that each bus runs on the UCDSU Exam Bus Schedule page.

In addition to the free shuttle bus that the Student Union run between UCD and the RDS exam centre, you can also get the 39A, 46A, 145 or 155 from the N11 bus stop.  Check out the UCD Student's Union video in the link below which details exactly how to get from the N11 to the RDS exam centre. 

Bus route from UCD to RDS Exam Centre

A.  Yes, you can submit your thesis for examination on the eThesis Exam System via SISWeb.

Once this has been reviewed by your examination committee & you have been requested to make revisions (if applicable), you will upload the revised version of the thesis to the eThesis Exam System. The Exam committee nominee will certify that your revisions are complete & uploaded to the eThesis system. You will then submit your hard-bound thesis to the UCD Student Desk. 

See Student eThesis Website & Student Desk FAQ for further info.

A. In order to upload your thesis in SISWeb, you must have paid all of the relevant fees. You can find further information about how much you are required to pay on the Thesis Submission & Fees page. If you are unsure about your balance or if you have anything further to pay, please contact the Student Desk and we will be happy to help you.

Before you can upload your thesis, the following 2 steps must be completed:

• programme compliance check - this is done by your governing board
• supervisor sign-off to submit your thesis - this is done by your supervisor

When the steps listed above are complete, you will get an email inviting you to upload your thesis.

1) To submit your thesis, log in to SISWeb and navigate to Registration, Fees and Assessment > My Thesis and Supervisors
2) Before clicking the "Submit Thesis" button, it is important to check that your name and address details are correct. You can do so by clicking on ‘Check Address’. Your final degree parchment will contain your name as it is captured in SISWeb, and your award letter will be sent to the home address that is listed here. If either of these are incorrect, you should amend them prior to submission.
3) When you click the "Submit Thesis" button, you will still be able to edit your thesis title if necessary. When you are happy with your thesis title, click "Continue"
4) Upon clicking the ‘Continue’ button, you will be taken to a screen titled "Student Thesis - Upload and Submit"
5 ) You will be required to enter a brief abstract of a maximum of 4,000 characters.*
6) Enter up to a maximum of four keywords
7) Add your ORCID. If you do not have one set up, further information can be found at this website: https://orcid.org/register.
8) Browse your files to find your finalised thesis PDF
9) Please ensure that you upload the correct thesis file! You can only upload your thesis once. This must be the final version as agreed with your supervisor, and this is the version that will be examined. If you accidentally upload the incorrect file, please let your supervisor know immediately as they can reject the upload. If they reject the upload, you will be able to start again with the correct file.
10) It is important to read the declaration on the screen before submitting your thesis.
11) Click "Submit"!

Once your thesis has been submitted and accepted by your supervisor, it cannot be withdrawn from the examination process.

*If you see the following error message "Cannot complete the upload" your abstract may be too long. Remember, only 4,000 characters are permitted. Please be aware that some punctuation or symbols may take up more characters than expected, for example characters such as ! = 3 characters and € = 5 characters.

For further information, please check out the eThesis Examination System.

A.You can find helpful guidelines about formatting your thesis in Section 2 of the Preparation, Submission, Examination & Dissemination of Research Theses document.

A. Thesis for Examination
No printed copies are required for Thesis for Pre-Examination.

You can submit electronically using the ethesis system. 

Final Hard-bound Thesis

The Exam committee nominee will certify that your revisions are complete and uploaded to the eThesis system. You will then submit your hard-bound thesis to the UCD Student Desk.

All students, no matter how they submit their thesis for examination, must submit a physical, final hard bound thesis to the Student Desk. You are only required to submit 1 hardbound thesis to the Student Desk but may want to print additional copies to keep yourself.

Yes, once your thesis has been reviewed by your examination committee and any revisions have been uploaded to SISWeb, you are required to submit a final hard-bound thesis in order to confer. The hard-bound thesis must be submitted at least four weeks in advance of conferral. Options for submitting a hardbound are:

• Drop into the drop-box located in the foyer of the Tierney Building

• Post to C/O Student Desk, Tierney Building, University College Dublin, Belfield, Dublin 4. You should forward your postal tracking number to acce@ucd.ie 

Submission deadlines and ACCE meeting dates

More info: eThesis Examination System.

If you submit your thesis for examination by paper format, you are required to submit a signed Research Degree Examination Form.
When you submit your final hard copy thesis, you are required to submit a signed Thesis corrections sign off form.

Refer to UCD Asssessment website to see if you are eligible to submit by paper format. 

If you submitted your thesis for examination electronically, you are not required to submit either of the forms mentioned above.

A. The Academic Council Committee on Examinations (ACCE) functions as the University’s examination board for Research Degrees. Its duties include:

• On behalf of the University, function as an Examination Board for all doctoral and research degrees (PhDs, Professional Doctorates, Research Masters and MDs).
• Award, on behalf of the University, all research degrees
• Determine cases where there is disagreement among examiners in relation to the award of a research degree

The ACCE meets once a month to review all submissions. You can find all of the upcoming ACCE meeting dates on their website

A. If you are submitting your hard bound thesis physically, you must submit it to the Student Desk by 4pm. 

When submitting your thesis electronically, you are technically able to upload the document by midnight on the thesis submission deadline. However, we strongly advise that you upload your thesis no later than 3pm. This will allow you to contact the Student Desk before we close should you have any questions or experience any difficulty with the uploading process.

A. If the title of your thesis is appearing incorrectly, you are able to edit the title during the online submission process. When you click on the ‘Submit Thesis’ button, you will be taken to a page where you will be able to edit your thesis title if necessary. Once you have updated your thesis title, click "continue" to proceed with the submission process.

For further information, please check out the eThesis Examination System website.

A.  UCD recently changed the application system to enable single sign-on to UCD systems and to enhance security.  As a results, the format of existing Applicant IDs changed. 

Previously, Applicant ID's were alphanumeric, beginning with an A and followed by 8 numbers (For example A1012****).  As of 31 May, all new applicants will be given numeric only applicant ID's, with the first two digits referring to their year of application (for example 23******). 

From early June, all existing alphanumeric Applicant IDs will be replaced with numeric only Applicant IDs.  You will be sent an email with your new Applicant ID when the change is made.  Once you've been given a numeric Applicant ID, you will no longer be able to log in with your previous Applicant ID, which began with an A.

• If you've already made an application for the 2023/24 academic year and you have an Applicant ID beginning with an A, you'll be sent an email in early June letting you know your new, numerical Applicant ID.  Once you receive your new Applicant ID, you'll no longer be able to log in with your old Applicant ID which began with an A.  
• You'll be given a UCD Connect account the day after you receive your numerical Applicant ID.
• You'll receive an email from IT Services to confirm when your UCD Connect account has been set up (this should happen the day after you receive your numerical Applicant ID). 
• Once you get the email confirming that your UCD Connect account has been set up, to log in to the "My Applications" screen, click the "Log in with UCD Connect button". You shouldn't need to change your password.  However, if you've forgotten your password, or if it isn't working, you can change it by clicking the "forgot UCD Connect password" button on the log in page.

 UCD recently changed the application system to enhance security.  As a results, there were changes made to the format of existing Applicant IDs as well as changes to the section of the log in screen which applicants use to log in. Based on the details that you use to log in, or the section of the log in page that you use, you may see certain error messages.  Below you can find the standard error messages and what you need to do to log in successfully.

Error message 1

• If you see the error message above, it probably means that you aren't using your new, fully numeric applicant ID and that you're logging in with the "Don't have a UCD Connect account" section. 
• Once you've been given a new, fully numeric applicant ID, you can no longer log in with your previous alphanumeric ID.  If you've received your new ID and the email to confirm that your UCD Connect account has been created, make sure to log in to the section "Log in with UCD Connect", using your new, fully numeric applicant ID.
• If you've received your new, fully numeric ID but you haven't yet gotten an email to confirm that your UCD Connect account is created, log in to the section "Don't have a UCD Connect account", using your new fully numeric applicant ID.

Error Message 2

• If you see the error message above, it probably means that you're entering your old alphanumeric applicant ID in the "Log in with UCD Connect" section. 
• If you've been given a new, fully numeric applicant ID and received an email to confirm that your UCD Connect account has been created, make sure to log in to the section "Log in with UCD Connect", using your new, fully numeric applicant ID.
• If you've received your new, fully numeric applicant ID but you haven't yet gotten an email to confirm that your UCD Connect account is created, log in to the section "Don't have a UCD Connect account", using your new fully numeric applicant ID.
• If you haven't been given an new, fully numeric applicant ID, log in to the "Don't have a UCD Connect section" with your alphanumeric applicant ID. 

Error message 3

• If you see the error message above, it probably means that you're using your new, fully numeric applicant ID and logging in to the "Don't have a UCD Connect Account section". 
• If you've been given a new, fully numeric applicant ID and received an email to confirm that your UCD Connect account has been created, make sure to log in to the section "Log in with UCD Connect", using your new, fully numeric applicant ID.

A. To log into SISWeb go to www.ucd.ie/sisweb. You will be asked to enter your username and password. Your username is your UCD student number. If you don't know your student number, please Ask Us and we will be happy to find it for you. In order to help us find your student number, please confirm your date of birth and the course that you studied while you were here.

Your default password is your 6 digit date of birth, in the format DDMMYY**. If you aren't able to log into SISWeb using your 6 digit date of birth and you need to reset your password, see the question "How do I reset my password?"

**If you applied directly to UCD, use the password that you created when making an application

A. To log in to BrightSpace you will be asked to enter your username and password. Your username is your UCD student number. Your password will be the same password that you use to access SISWeb.  Current students can reset their password at any time by using the UCD Password Self Service tool (If this does not work for you, please call IT Services on +353 1 716 2700 and they can help you reset your password).

Please note that BrightSpace takes 24 hours to update following activation of your registration & any changes made to your module registration.

A. Current students, and graduates from 2014 onward, can reset their own password by using the UCD Password Self Service tool (If this does not work for you, please call IT Services on +353 1 716 2700 and they can help you reset your password.) 

If you graduated prior to 2014, or if you studied in UCD but did not complete your programme, and you can not remember your password, please contact us and we can help you reset it.

IT Support Hub:  browse & search for useful how-to guides & articles in the IT Knowledge Base.  Contact the IT Helpdesk with your query or to your report an issue.

A. You will never lose access to SISWeb! If you are no longer a registered student in UCD you will still be able to access SISWeb and view the details of your student record from the time that you were here. If you are unsure of how to log into SISWeb, please refer to the "How do I log into SISWeb?" section above.

A. Up until recently, UCD graduates from May 2013 onward retained their UCD email address for life.  However, following a recent review, it was decided that this service will no longer be offered.

Graduates will no longer have access to UCD Google Workspace (email address and all emails within the account, as well as contacts and documents that are stored within Google Drive).  You can find important information in IT Service's knowledge article about the steps you should take before your email account is closed.

Before your email account is closed, you will be sent 2 emails from UCD IT Services notifying you that your account will expire. You will be sent the first email 60 days before the account is due to expire and you will be sent the second email 30 days before the account is due to expire.

If you have any specific questions about your UCD email account, please contact UCD IT Services.

Although your email account will expire, you will continue to have access to:

• SISWeb Alumni Portal - allowing you to continue to access your official documents (Statement of Results, transcripts, etc), and to access UCD’s online applications system should you wish to submit an application for further study
• Brightspace - You can continue to log in to Brightspace and see all of your past content for modules in which you were enrolled for approximately 6 months
• Password Self Service - to reset your SISWeb password if necessary

UCD alumni retain access to their UCD email account (and associated Google Drive) for roughly 6 months after the last date of their last registered term.  After this, the email account is deactivated. If you had emails in your @ucdconnect.ie account or files in your Google Drive that you need to keep, but were not able to transfer before your account was deactivated, please contact IT Services as soon as possible to see if the emails/files can be recovered.

A. If you have questions about booking on campus accommodation, please click here or or email residences@ucd.ie.

If you have any questions about booking off campus accommodation, please click here or or email roombookingsupport@ucd.ie.

A. Lost property found on Campus is generally handed into the Estate Services office, based in the lower ground floor of the Agriculture building.

If you have lost or found an item please contact them on 01 716 7000 or via on estates@ucd.ie.

A.  There are a range of Global Scholarships available for international students studying at UCD. UCD Global also offers international students a number of 50% and 100% Global Excellence Scholarships. Applications for Global Scholarships open in November each year - before applying for a scholarship, you must first apply online to your chosen UCD programmes at www.ucd.ie/apply.

UCD offers academic scholarships on entry as well as an extensive range of scholarships, awards & prizes to students as they continue through their studies, for full info click here.

A.  Ireland's stayback visa for international students is known as the Third Level Graduate Programme, Stamp 1G.  Full details on the application process. 

If you have completed your programme and your final results have been released, to confirm course completion, you should submit the electronic transcript that you can access in SISWeb.

A.  UCD Global has a dedicated team to help you with all of your visa and immigration-related questions.  You may find the answers you're looking for by watching  UCD Global's Immigration Video 2022.  If after watching the video you have further questions, please contact immigration.enquiries@ucd.ie as they will be best able to help you.  

The Facebook group for Student Immigration Support continues to grow. Please feel free to join this group

You can also find the most up to date information on the INIS website.

A.  UCD Global has lots of information to help make your arrival in Ireland as smooth as possible.  Check out their Arrival in Ireland FAQs to find helpful information.  If you have further questions that are not covered in the FAQ page, contact UCD Global directly.

A.  If you submitted your UCD certificate of attendance but were asked to provide further documentation regarding QQI accreditation, you can use the Statement on UCD Accreditation.

• Passport (along with a photocopy of the biometric page)
• Proof of Address (eg. tenancy agreement or bank statement)
• If you live on campus please use your Certificate of Attendance from your SISWeb (does not need stamping)
• Original Police Certificate if you have lived outside Ireland for 6 months or more since the age of 18