Student Desk FAQs

UCD Student Desk, Frequently Asked Questions (FAQs)


Jump to: Fees | Official Documents | Form Stamping | Registration | ExamsGraduate Research Thesis | UCD Connect |Accommodation Lost Property

Returning to Campus 2021/22

Q. Where can I find information about returning to campus for the Autumn trimester?
Q. Is the Student Desk open for face to face visits?

 Fees

Q. Who is eligible for Free Fees?
Q. Who is eligible for EU Fees?
Q. I am being charged the non-EU fee rate, but think that I should be on the EU fee rate. What should I do?
Q. How do I pay my fees?
Q. Can I make a payment over the phone?
Q. How do I get a receipt for payments made?
Q. Can UCD send an invoice to my employers?
Q. How do I request a Canadian Tax Form?
Q. How do I request a refund?
Q. How much does it cost to resit/repeat a module?
Q. How much does it cost to substitute a module?
Q. What are the fee implications if I withdraw from my programme?
Q. When are my fees due?
Q. How do I process my American/Canadian Loan cheque?
Q. How do I open a student bank account? (How do I nominate a bank account in SISWeb?)
Q. How will Brexit affect my fees?
Q. I need to provide term dates from previous academic years for SUSI. Where can I find these?

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Official Documents

Q. What is the difference between a Statement of Results and a Transcript?
Q. Where can I access my online electronic documents?
Q. How do I order a hard copy of my official documents?
Q. How much does it cost to order hard copies of official documents?
Q. Where can I get a letter of attendance?
Q. Are my electronic documents available to me throughout the year?
Q. Why do my results say pending?
Q. How do I send my UCD documents to WES?
Q. How can I provide my academic documents for verification?
Q. How can a third party verify my electronic documents?
Q. I've submitted my documents to a third party and they've told me that they're unable to verify them. How can I solve this?
Q. I need a letter to confirm that I withdrew from UCD. Where do I go?

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Form Stamping

Q. Can the Student Desk stamp forms in place of the Gardaí?
Q. How do I get a form stamped?

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Registration

Q. What are extenuating circumstances and how do I apply?
Q. What is a substitute module?
Q. Where can I find a syllabus/module descriptors of my course?
Q. What is a Leave of Absence and how do I apply?
Q. How do I withdraw from my programme?
Q. Why have I not progressed to the next stage?

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Exams

Q. When are results released?
Q. What is the difference between a repeat and a resit?
Q. Are final results for all programmes available online?
Q. How do I calculate my Degree Award GPA?
Q. Where can I access past exam papers?
Q. How do I appeal a grade?

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Graduate Research Theses

Q. Can I submit my thesis electronically?
Q. How do I submit my thesis electronically?
Q. Where can I find guidelines/regulations about thesis formatting?
Q. How many copies of my thesis do I need to submit?
Q. If I submitted my thesis electronically, do I still need to submit a hardbound copy?
Q. What forms do I need to include when I submit my thesis?
Q. What is the ACCE?
Q. Do I have to submit my thesis by a certain time of day?
Q. How do I correct the title of my thesis?

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UCD Connect

Q. How do I log in to SISWeb?
Q. How do I log into BrightSpace?
Q. Why is my password not working?
How do I contact IT Support Hub?
Q. Will I lose access to SISWeb when I graduate or if I leave UCD?
Q. Will I lose access to my UCD email address if I graduate or if I leave UCD?

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Accommodation

Q. Where can I find information on both on-campus and off-campus accommodation?

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Lost Property

Q. Where can I search for lost property?

Information for International Students

Q. Where can I get a letter to confirm course completion for my Stamp 1G visa application?
Q. Who do I contact if I have questions about my visa/visa requirements?
Q. I am an international student. Where can I find information about arriving in Ireland?

Garda Vetting

Q. How do I complete my Garda Vetting Application?