Student Desk FAQs

Below, you can find the answers to questions that the Student Desk is commonly asked. We hope that you'll find what you're looking for, however if you have further questions, please do not hesitate to contact us and we'll be happy to help 

Jump to: Fees | Official Documents | Form Stamping | Registration | ExamsGraduate Research Thesis | UCD Connect |Accommodation Lost Property

Returning to Campus for the 2020/21 Autumn trimester

Where can I find information about returning to campus for the Autumn trimester?
Is the Student Desk open for face to face visits?

Fees

Q. Who is eligible for Free Fees?
Q. Who is eligible for EU Fees?
Q. I am being charged the non-EU fee rate, but think that I should be on the EU fee rate. What should I do?
Q. How do I pay my fees?
Q. Can I make a payment over the phone?
Q. How do I get a receipt for payments made?
Q. Can UCD send an invoice to my employers?
Q. How do I request a Canadian Tax Form?
Q. How do I request a refund?
Q. How much does it cost to resit/repeat a module?
Q. How much does it cost to substitute a module?
Q. What are the fee implications if I withdraw from my programme?
Q. When are my fees due?
Q. How do I process my American/Canadian Loan cheque?
Q. How do I open a student bank account?
How will Brexit affect my fees?

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Official Documents

Q. What is the difference between a Statement of Results and a Transcript?
Q. How do I order a hard copy of my official documents?
Q. How much does it cost to order hard copies of official documents?
Q. Where can I get a letter of attendance?
Q. Where can I access my online electronic documents?
Are my electronic documents available to me throughout the year?
Q. Can I get official documentation of my provisional results?
Why do my results say pending?
Q. How can a third party verify my electronic documents?
I've submitted my documents to a third party and they've told me that they're unable to verify them. How can I solve this?
Q. I need a letter to confirm that I withdrew from UCD. Where do I go?

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Form Stamping

Q. Can the Student Desk stamp forms in place of the Gardaí?
Q. How do I get a form stamped?

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Registration

Q. What are extenuating circumstances and how do I apply?
Q. What is a substitute module?
Q. Where can I find a syllabus/module descriptors of my course?
Q. What is a Leave of Absence and how do I apply?
Q. How do I withdraw from my programme?
Q. Why have I not progressed to the next stage?

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Exams

Q. What is the difference between a repeat and a resit?
Q. Are final results for all programmes available online?
Q. What is the difference between provisional and final results?
Q. How do I calculate my Degree Award GPA?
Q. Where can I access past exam papers?
Q. How do I appeal a grade?

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Graduate Research Theses

Q. Can I submit my thesis electronically?
Q. How do I submit my thesis electronically?
Q. Where can I find guidelines/regulations about thesis formatting?
Q. How many copies of my thesis do I need to submit?
Q. If I submitted my thesis electronically, do I still need to submit a hardbound copy?
Q. What forms do I need to include when I submit my thesis?
Q. What is the ACCE?
Q. Do I have to submit my thesis by a certain time of day?
Q. How do I correct the title of my thesis?

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UCD Connect

Q. How do I log in to SISWeb?
Q. Why is my password not working?
Q. Will I lose access to SISWeb when I graduate or if I leave UCD?
Q. Will I lose access to my UCD email address if I graduate or if I leave UCD?

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Accommodation

Q. Where can I find information on both on-campus and off-campus accommodation?

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Lost Property

Q. Where can I search for lost property?

Information for International Students

Who do I contact if I have questions about my visa/visa requirements?
I am an international student. Where can I find information about arriving in Ireland?

Garda Vetting

How do I complete my Garda Vetting Application