Student Desk FAQs

Student Desk, Frequently Asked Questions (FAQs)


Jump to: Fees | Official Documents | Form Stamping | Registration | ExamsGraduate Research Thesis | UCD ConnectAccommodation | Lost Property

 Fees

​Q. What do I need to know about my SUSI Grant?
Q. Who is eligible for Free Fees?
Q. Who is eligible for EU Fees?
Q. Are UK applicants still eligible for EU fee rate?
Q. I think I should be on the EU fee rate - what should I do?
Q. How do I pay my fees?
Q. Can I make a payment over the phone?
Q. How do I get a receipt for payments made?
Q. Can UCD send an invoice to my employers?
Q. How do I request a Canadian Tax Form?
Q. How do I request a refund?
Q. How much does it cost to resit/repeat a module?
Q. How much does it cost to substitute a module?
Q. What are the fee implications if I withdraw from my programme?
Q. When are my fees due?
Q. How do I process my American/Canadian Loan cheque?
Q. How do I open a student bank account? (How do I nominate a bank account in SISWeb?)
Q. I need to provide term dates from previous academic years for SUSI. Where can I find these?
How do I submit my financial guarantee/sponsorship letter?

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Official Documents

Q. Where can I access my online electronic documents?
Q. Are my electronic documents available to me throughout the year?
Q. How can a third party verify my electronic documents?
Q. How do I order a hard copy of my official documents?
Q. How much does it cost to order hard copies of official documents?
Q. Where can I get a cerificate of attendance?
Q. What is the difference between a Statement of Results and a Transcript?
Q. Why do my results say pending?
Q. How do I send my UCD documents to WES?
Applying to the Teaching Council?
Q. How can I submit academic documents, from a school that I previously attended, for Qualification Check?
Q. I've submitted my documents to a third party and they've told me that they're unable to verify them. How can I solve this?
Q. I need a letter to confirm that I withdrew from UCD. Where do I go?

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Form Stamping

Q. Can the Student Desk stamp forms in place of the Gardaí?
Q. How do I get a form stamped?

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Registration

Can I drop a module when online registration is 'closed'?
Q. What are extenuating circumstances and how do I apply?
I was awarded an IX grade, how do I remediate it?
Q. What is a substitute module?
Q. Where can I find a syllabus/module descriptors of my course?
Q. What is a Leave of Absence and how do I apply?
Q. How do I withdraw from my programme?
Q. Why have I not progressed to the next stage?
Where can I find more information on applying for Recognition of Prior Learning (RPL)?
Q. Can I change my first name under the Gender ID & Expression policy?

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Exams

Q. When are the end of term exams and when are results released?
Q. What is the difference between a repeat and a resit?
Q. Are final results for all programmes available online?
Q. How do I calculate my Degree Award GPA?
Q. Where can I access past exam papers?
Q. How do I appeal a grade?
Can I take resit exams in the Summer and if so, when do they happen?
Is there a shuttle between UCD and the RDS exam centre?
Is there public transport between UCD and the RDS Exam Centre?

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Graduate Research Theses

Q. Can I submit my thesis electronically?
Q. How do I submit my thesis electronically?
Q. Where can I find guidelines/regulations about thesis formatting?
Q. How many copies of my thesis do I need to submit?
Q. If I submitted my thesis electronically, do I still need to submit a hardbound copy?
Q. What forms do I need to include if I submit my thesis in paper format?
Q. What is the ACCE?
Q. Do I have to submit my thesis by a certain time of day?
Q. How do I correct the title of my thesis?

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UCD Connect

Why did my username change?
Why can't I log in with my Applicant ID, which starts with an A?
Why do I see an error message when I try to log in to the application system?
Q. How do I log in to SISWeb?
Q. How do I log into BrightSpace?
Q. How do I reset my password?
How do I contact IT Support Hub?
Q. Will I lose access to SISWeb when I graduate or if I leave UCD?
Q. Will I lose access to my UCD email address if I graduate or if I leave UCD?
Can I recover my emails & Google Drive files if my UCD email account was recently deactivated?

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Accommodation

Q. Where can I find information on both on-campus and off-campus accommodation?

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Lost Property

Q. Where can I search for lost property?

Information for International Students

Q. How do I apply for a Scholarship?
Q. Where can I get a letter to confirm course completion for my Stamp 1G visa application?
Q. Who do I contact if I have questions about my visa/visa requirements?
Q. I am an international student. Where can I find information about arriving in Ireland?
Where can I get a letter about QQI accreditation to support my PPSN application?

Garda Vetting

Q. How do I complete my Garda Vetting Application?